A good technical document isn’t necessarily one that’s well written or highly polished: it’s one that works. Often, the task of writing technical documents falls to those whose main job is not writing, yet nowhere are clarity, precision, and absolute accuracy more important than when conveying technical information. This two-day workshop will teach you how to apply an effective process of planning, drafting, and editing to create excellent technical documents of any length, from memo to extended report. It will show you how to avoid common pitfalls and to learn to think from the point of view of your readers, whether they are clients, technicians, managers, support staff, or users of software or networks. It will help you feel more confident about communicating technical information and reduce the number of readers who misinterpret information or come back to you for clarification.