Technical Problems: Message to Students
March 10, 2009 - CCS has recently discovered two flaws in the e-mail delivery system. These flaws only affected people using Message to Students web function which sends e-mail to staff and students. The first flaw was discovered on March 1 and would manifest itself only when the mainframe e-mail queues exceeded a threshold of roughly 24,000 messages. The second flaw, discovered earlier this week, would manifest itself when the body of an e-mail message contained invalid characters. No sent e-mail was lost, however, during the troubleshooting stage some e-mails were inadvertently sent multiple times and some delays occurred.
CCS has developed a manual workaround which fix both flaws. We will continue to apply our workaround until either a permanent solution is provided by IBM or we implement the workaround into production next week.
CCS is committed to providing reliable services that meet your needs. We appreciate your support and patience during this process and apologize for any inconvenience this issue may have caused. If you are experiencing problems, contact the Computing Help Centre using the online form or by dialling extension 6555.
