Murrow Consulting Group

Many companies are pulling back in the face of uncertainty. But smart leaders are doubling down on the right investments. At MCG, we believe operational efficiency and technology adoption are the strategic moves that allow organizations to thrive, not just survive. #OperationalExcellence #BankingStrategy #DigitalTransformation #AIinBanking #FintechLeadership #CustomerExperience #EfficiencyMatters #MCG #SmartInvestments

Ready to put AI to work in your customer support strategy? This 8-phase AI Adoption Framework was built for banking and fintech service providers who want to: ✅Reduce costs without sacrificing service ✅Improve agent productivity ✅Deliver faster, smarter, more personalized support From identifying the right use cases to measuring impact and scaling responsibly, this framework outlines a practical, people-first approach to deploying AI. Swipe through to explore each phase...

𝗛𝗼𝘄 𝗠𝗖𝗚 𝗛𝗲𝗹𝗽𝘀 𝗬𝗼𝘂 𝗔𝘃𝗼𝗶𝗱 𝗕𝗲𝗶𝗻𝗴 𝗧𝗮𝗸𝗲𝗻 𝗳𝗼𝗿 𝗚𝗿𝗮𝗻𝘁𝗲𝗱 Here are 10 warning signs: 1️⃣ Your inquiries go unanswered or take forever to get a response. 2️⃣ Service quality drops once the contract is signed. 3️⃣ You only hear from them when it’s time to renew. 4️⃣ Support issues drag on without resolution. 5️⃣ They push upsells without solving your core problems. 6️⃣ Customization and flexibility are off the table unless you’re a top-tier client. 7️⃣ Product updates don’t reflect your needs. 8️⃣ Your feedback goes into a “black hole” with no real action taken. 9️⃣ They overpromise and underdeliver, repeatedly. 🔟 Competitors treat you better than your own provider does. If you've recognized any of these warning signs in your provider relationships, the question is: What do you do next? ✅ Identify the gaps – Are you being deprioritized? Is the service inconsistent? ✅ Assess the impact – How is this affecting your business performance? ✅ Develop a strategy – Negotiate better terms, demand accountability, or explore alternatives. At MCG, we specialize in helping businesses regain control of their service relationships, whether it’s banking, fintech, or other industries. You deserve a provider that values your business beyond just the bottom line. If you’re ready to take action, let’s talk. #BusinessStrategy #VendorManagement #FintechLeadership #CustomerLoyalty #MCG

AI is redefining customer support. But not every provider is ready to make the leap from automation to meaningful transformation. At Murrow Consulting Group, we’ve seen firsthand how fintech service providers can use AI to reduce costs, differentiate, scale, and create support experiences that build lasting client trust. In our latest framework, we break down a practical 8-phase approach to AI adoption, purpose-built for customer support leaders in banking technology environments. ✅ Where to start ✅ Which use cases to prioritize ✅ How to measure success ✅ And how to scale AI without breaking the customer or employee experience If you lead support, CX, or operations in the banking software space, this is built for you. Let us know what resonates—or how we can help you take the first step. 👇 Read the full article below, or message me for a printable version of the framework.

Banking is evolving fast. AI is changing how banks think, serve, and grow. In our latest article, we share 6 trends that will shape the next 10 years of financial services.

𝐀𝐫𝐞 𝐘𝐨𝐮 𝐉𝐮𝐬𝐭 𝐚 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫? Businesses often focus their efforts on the top 20% of their customers, leaving the other 80% feeling like an afterthought. If you're constantly battling for attention, service, or support, you may be nothing more than a financial transaction to your provider. Here are 10 warning signs: 1️⃣ Your inquiries go unanswered or take forever to get a response. 2️⃣ Service quality drops once the contract is signed. 3️⃣ You only hear from them when it’s time to renew. 4️⃣ Support issues drag on without resolution. 5️⃣ They push upsells without solving your core problems. 6️⃣ Customization and flexibility are off the table unless you’re a top-tier client. 7️⃣ Product updates don’t reflect your needs. 8️⃣ Your feedback goes into a “black hole” with no real action taken. 9️⃣ They overpromise and underdeliver, repeatedly. 🔟 Competitors treat you better than your own provider does. Customers in banking, fintech, and beyond deserve to be heard. If you recognize these patterns, it's time to push back. In the coming days, I’ll dive deeper into these warning signs and how businesses can respond. At MCG, we help companies uncover these gaps, advocate for their needs, and ensure they receive the attention they deserve. Are you experiencing any of these signs? Drop a comment or message me. I’d love to discuss how we can help. #CustomerExperience #Fintech #Banking #OperationalExcellence #CustomerAdvocacy

Banks are investing billions in AI, but how many can actually prove ROI? According to S&P Global Market Intelligence, the share of companies abandoning AI initiatives jumped to 42% this year (ciodive.com). Why? Most AI projects lack clear success metrics. Without the right measurement strategy, AI turns into an expense rather than a growth driver. In this latest AI Ready series installment, we explore: ✅ A five-step AI ROI playbook that ensures measurable impact ✅ A real-world example of AI reducing fraud by 30% and saving millions ✅ Why AI attribution is so difficult—and how to solve it #AI #Banking #Fintech #AIMeasurement #ROI #AIAdoption #DigitalTransformation

AI is the future of banking but only if it’s ethical. AI-powered lending and fraud detection should build trust—not introduce bias or risk. Learn how banks can ensure fairness, compliance, and transparency in AI. #AI #Fintech #DigitalBanking #AIEthics #BankingInnovation

AI adoption is booming—but are you seeing real results? Despite billions invested in AI, only 15% of AI projects generate meaningful ROI. The key to success? Aligning AI initiatives with real business goals. In this latest installment of the AI Ready series, we break down: ✅ The steps to ensure AI aligns with business objectives ✅ How to measure AI success with the right KPIs ✅ A real-world case study on AI-powered loan processing ✅ How to turn AI strategy into measurable business impact

Federal banking deregulation and relief in terms of lower costs and top-line growth opportunities are the expectations now. But will part of the expected relief be offset if there is a surge in state regulatory oversight (interventionism)? This article examines the history of state responses to federal deregulation and suggests key takeaways for financial institutions like banks and fintech companies. #AmericanBanking #FederalRegulation #StateRegulation #RegulatoryEngagement #RegulatoryCompliance #FintechCompliance #BaaS #EmbeddedFinance #RiskManagement