TRP

🎟️ 𝐄𝐚𝐫𝐥𝐲 𝐁𝐢𝐫𝐝 𝐓𝐢𝐜𝐤𝐞𝐭𝐬 𝐟𝐨𝐫 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐂𝐗 𝐒𝐮𝐦𝐦𝐢𝐭 𝟐𝟎𝟐𝟓 🎟️  📅 𝟏𝟏𝐭𝐡 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫 𝟐𝟎𝟐𝟓  📍 𝐄𝐚𝐬𝐭𝐰𝐨𝐨𝐝 𝐇𝐚𝐥𝐥, 𝐍𝐨𝐭𝐭𝐢𝐧𝐠𝐡𝐚𝐦  🤝 𝐈𝐧 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐰𝐢𝐭𝐡 𝐏𝐫𝐨𝐢𝐧𝐬𝐢𝐠𝐡𝐭 Be among the first to secure your place at the customer experience event of the year — and enjoy an 𝐞𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝟐𝟓% 𝐝𝐢𝐬𝐜𝐨𝐮𝐧𝐭 with our Early Bird offer. This year’s ConnectCX Summit is set to be our biggest and most impactful yet, bringing together leaders in customer experience, loyalty and insight from across the leisure sector. 💥 𝐍𝐞𝐰 𝐟𝐨𝐫 𝟐𝟎𝟐𝟓: TRP will be unveiling brand-new research into non-members — never-before-seen data to help shape smarter strategies and strengthen your commercial approach. Why attend? ✔️ Gain access to exclusive sector insights ✔️ Learn from CX and loyalty experts ✔️ Take away practical, data-driven strategies ✔️ Connect with industry leaders and peers ✔️ Celebrate sector excellence at the MEA Awards 👉 𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫 𝐲𝐨𝐮𝐫 𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭 𝐭𝐨𝐝𝐚𝐲 𝐚𝐧𝐝 𝐛𝐞 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐭𝐨 𝐤𝐧𝐨𝐰 𝐰𝐡𝐞𝐧 𝐭𝐢𝐜𝐤𝐞𝐭𝐬 𝐠𝐨 𝐥𝐢𝐯𝐞 𝐰𝐢𝐭𝐡 𝐚 𝟐𝟓% 𝐝𝐢𝐬𝐜𝐨𝐮𝐧𝐭: https://lnkd.in/dCtYh6KD Don’t miss out — opportunities like this don’t come around often. #ConnectCX #CXSummit2025 #CustomerExperience #LeisureSector #TRPInsights #Proinsight #MEAawards #DataDrivenDecisions #CXLeadership #UKEvents

We’re off to a flying start at #ActiveNet25 this morning – the room’s buzzing with networking and great conversations. Dave Ling is well underway with his 1-2-1 meetings. Be sure to say hello and arrange a catch-up! ☕️ CoursePro Fitronics active-net David Monkhouse FCIMSPA Intelligent Counting #GrabABrew #DaveLing #activenet25 #TRP #CoursePro #IntelligentCounting

Member retention doesn’t start at cancellation—it starts the moment habits change. At TRP, we know timely, human re-engagement can make all the difference. But what do you find works best in practice? Vote below 👇 and let’s see what’s really moving the needle on retention. #Retention #Strategiccommunication #Attrition #MemberRetention

-📢 𝐀𝐫𝐞 𝐲𝐨𝐮 𝐚𝐝𝐝𝐢𝐧𝐠 𝐯𝐚𝐥𝐮𝐞—𝐨𝐫 𝐣𝐮𝐬𝐭 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐧𝐨𝐢𝐬𝐞? 📢 With digital communication at our fingertips, it’s easy to overwhelm members with endless messages. But too much irrelevant content leads to disengagement, lost trust and missed opportunities. Find out how to cut through the noise, deliver meaningful messages and improve member engagement with smarter communication strategies. 🔗 𝐑𝐞𝐚𝐝 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐛𝐥𝐨𝐠 𝐡𝐞𝐫𝐞: https://lnkd.in/duxAtepE #MemberEngagement #SmartCommunication #FitnessIndustry #TRP #MemberRetention #TheRetentionPeople  

𝐒𝐚𝐯𝐞 𝐭𝐡𝐞 𝐃𝐚𝐭𝐞! 𝟏𝟏𝐭𝐡 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫 – The third ConnectCX Summit is set to be bigger and better than ever! Powered by Fitronics and Proinsight Mystery Shopping, this event is designed to elevate customer experience across the fitness and leisure industry. Here’s what you can look forward to: ✨ Inspiring insights from top industry speakers 🏆 Celebrating excellence in customer experience 📊 Exclusive research shaping the future of marketing, sales, and engagement This is more than just an event—it’s a game-changer for businesses that put customers first. Stay tuned for more details! #ConnectCXSummit #CXExcellence #CustomerExperience #FitnessIndustry #Leisure #Networking #Fitronics #TRP #Proinsight

We’re attending PAF Scotland on March 20–21, 2025, at Cameron House, Loch Lomond! Eddy Graham is looking forward to connecting with our customers, partners and industry professionals. Are you going to be there? Stable Events Julian Walter ☕️ 🤝 #Retention #CustomerEngagement #FitnessIndustry #MemberRetention #PafScotland

We’re gearing up for #ActiveUprising! With this year’s theme, “No Growth without Health: Physical Activity’s Role in National Renewal,” the conversation has never been more important. Looking forward to a day of insights, inspiration and connections— we’ll see you there! 🤝 ☕️ Marc Jones Peter King Luke Spain ⭐️Lesley Aitken #TRP #TheRetentionPeople #MembershipRetention #MemberEngagement #NewMemberOnboarding #Health #PhysicalActivity ukactive

Dave Ling is looking forward to attending 𝐚𝐜𝐭𝐢𝐯𝐞-𝐧𝐞𝐭, connecting with our customers and partners, meeting new faces, and having some great conversations along the way! #activenet25

𝐖𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐋𝐢𝐤𝐞𝐥𝐢𝐡𝐨𝐨𝐝 𝐨𝐟 𝐍𝐨𝐧-𝐌𝐞𝐦𝐛𝐞𝐫𝐬 𝐁𝐞𝐜𝐨𝐦𝐢𝐧𝐠 𝐌𝐞𝐦𝐛𝐞𝐫𝐬? 𝐀𝐧𝐝 𝐌𝐨𝐫𝐞 𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭𝐥𝐲—𝐖𝐡𝐚𝐭 𝐀𝐫𝐞 𝐖𝐞 𝐃𝐨𝐢𝐧𝐠 𝐭𝐨 𝐀𝐭𝐭𝐫𝐚𝐜𝐭 𝐓𝐡𝐞𝐦? There's plenty of research in our sector about members, but how much do we truly understand non-members? What drives them, what holds them back and how can we better engage them? ✅ 𝐖𝐢𝐭𝐡𝐢𝐧 𝐎𝐮𝐫 𝐂𝐨𝐧𝐭𝐫𝐨𝐥 -Understanding their needs—why haven’t they joined? -Clear value proposition that resonates with them. -Personal outreach & targeted engagement strategies. -Trial experiences & flexible entry points. ❌ 𝐁𝐞𝐲𝐨𝐧𝐝 𝐎𝐮𝐫 𝐂𝐨𝐧𝐭𝐫𝐨𝐥 -Personal circumstances (time, finances). -Market conditions & competing alternatives. 💡𝐓𝐚𝐜𝐤𝐥𝐞 𝐓𝐡𝐢𝐬 𝐆𝐚𝐩 Should we study non-members as much as we focus on member retention? What insights have you gained about non-members? 👇 #MembershipGrowth #CommunityEngagement #UnderstandingNonMembers #FitnessIndustry #TRP #Retention #Marketing

𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝐢𝐬 𝐋𝐢𝐤𝐞 𝐚 𝐖𝐨𝐫𝐤𝐨𝐮𝐭 𝐀𝐫𝐞 𝐘𝐨𝐮 𝐊𝐞𝐞𝐩𝐢𝐧𝐠 𝐍𝐞𝐰 𝐌𝐞𝐦𝐛𝐞𝐫𝐬 𝐄𝐧𝐠𝐚𝐠𝐞𝐝? 🏃♂️💡 The first month is like the start of a fitness journey—a strong start matters, but engagement keeps them going. 💭 Think about it: Would you hit the gym once and expect results? Would you stick with a plan if it felt overwhelming or uninspiring? The same goes for onboarding. 🚀 Understand their ‘why’ to keep motivation high. 💡 Pace it right—too fast leads to burnout, too slow to disengagement. 🔄 Consistency matters—onboarding isn’t a one-time event. 💡 Engaged members stay. Disengaged ones disappear. 🔥 Are you building momentum or losing them along the way? 👉 Learn how TRP can help you keep new members engaged from day one! https://lnkd.in/dZSt44gt Marc Jones Melvyn Hillsdon Jon Nasta FCIM Julie Allen David Hopkins Adam Daniel MBA Guy Griffiths #RetentionMatters #MemberEngagement #BuildingCommunities #HealthAndWellbeing #CustomerSuccess #SupportAndMotivation