Swiipr

If you've been keeping up with the chaos at Heathrow, you might have spotted our very own Tara Spielhagen in Travel Bulletin.    Extraordinary circumstances are the world we live in. Unforeseen events like Friday's Heathrow fire shutdown will be frustrating for passengers and airlines alike. But although we can't avoid travel disruptions, modern technology and innovation means customers no longer have to suffer the same stress and hassle that they did in the past.    Swiipr's digital compensation platform gives airlines the power to support their passengers in purchasing food or necessities and booking alternative flight, accommodation, and transport so they can navigate the effects of disruption with less stress. With real-time payments, travellers need won't need to worry about how they're going to fund their delays or get home.   Although events like Heathrow's shutdown can be hectic, they also provide a huge opportunity for airlines to boost brand loyalty and prove themselves to passengers. While none of us can control extraordinary events, how they are handled absolutely matters. It can quite literally mean someone refuses to fly with you again. Or it can mean the passenger is instead thankful that, even if you're not at fault, you did whatever you could to improve that already difficult situation. If things go right, they will reward your care with loyalty in choice and spend. People can handle disruption, what they can't handle is being badly treated to boot. Events like the fire at Heathrow present a huge opportunity to communicate with passengers and turn them into advocates of your brand!   Read the full article to find out more: https://lnkd.in/ecVpzAKA   #Heathrow #Shutdown #Flights #Compensation   

Did you spot our own Tara Spielhagen in Travel Weekly last week? Delays, cancellations, and unexpected diversions. Passengers aren’t alone in dreading these problems – airlines also worry about disruptions and how they might affect customer satisfaction. But is there a way that airlines can turn a negative travel experience on its head and win brand loyalty along the way? In the article, Tara shares her insights into the brand building potential of a strong compensation scheme – arguing that airlines which put customer care at the forefront of their operations set themselves up to navigate the turbulent landscape of travel disruptions and come out the other side stronger and more popular. Read the full article to learn why: https://lnkd.in/e66g_xwk #Airlines #Compensation #TravelWeekly #Disruptions

It was a real pleasure to attend the World Aviation Festival, Asia last week, where our CEO Tara Spielhagen spoke on the importance of compensation payments in boosting airline brand loyalty. It’s been a turbulent couple of years for airlines…between IT outages, industrial action, and some abnormal weather trends. With all these challenges impacting passenger satisfaction, Tara argued how a strong compensation system can help airlines to both excel in customer service and regain consumer trust. We had a great time connecting with airlines and other industry stakeholders at WAF, including many discussions around the future of air travel. One thing is clear: passengers are expecting more of airlines than ever before. That’s why customer experience needs to be as much a priority for airlines as other aspects of their operations. Looking forward to what the rest of 2025 holds! #Airlines #Compensation #WorldAviationFestival

Welcome to WAF! This year’s World Aviation Festival, Asia is truly up and running in Singapore this week. If you’re on the ground at The Suntec Centre, you may have spotted the Swiipr team at stall G20 – make sure to come over and say hello! Tomorrow, our CEO Tara Spielhagen will be speaking on how delays and cancellations don’t necessarily need to be a total nightmare for passengers with the right kind of approach to travel disruption from Airlines. If you’d like to hear Tara answer the question, “Can flight disruptions be transformed into positive customer experiences?” come and find her at Track 4 tomorrow afternoon from 2:15pm. #Airlines #Compensation #Singapore #WorldAviationFestival

Welcome to Singapore! We’ve set down at the iconic Changi Airport, ahead of the first day of World Aviation Festival, Asia tomorrow. 2,500 delegates are coming together to hear over 200 speakers speak, including our CEO Tara Speilhagen. If you’re at the conference, come and find us at stall G20 or listen to Tara discussing whether flight disruptions can be transformed into a positive customer experience - she’ll be speaking on Wednesday from 2:15 to 2:30 on Track 4. #WorldAviationFestival #Airlines #Compensation #Singapore

WAF is coming! We can’t wait to fly out to Singapore next week to join thousands of aviation industry leaders at this year’s World Aviation Festival, Asia. We last spoke at WAF in Amsterdam in October, and we’re especially excited because our CEO Tara Spielhagen will once again be speaking at WAF Asia too - discussing whether or not flight disruptions can be transformed into positive passenger experiences. If you’re attending the conference, watch out for her on Wednesday 19th from 2:15pm on Track 4. And if you want to say hello or speak to us about our latest solutions to air travel disruption, then come and find us at stall G20 or connect with Kirk Nagy We look forward to seeing you there! #WorldAviationFestival #WAF #Flights #Airlines

Swiipr's thoughts are with residents and travellers who are coping with a once-in-a-generation storm causing chaos across Ireland and the UK. With two red warnings and an advised travel ban in place, over 20% of all UK flights have already been cancelled, leaving hundreds of thousands of passengers affected. This is an extraordinary event - and one that puts airlines and airports into overdrive dealing with the consequences of huge numbers of passengers that will need to be cared for as they are diverted and/or stuck in airports.   When the global IT outage shut down masses of flights last July, Swiipr saw a 229% increase in care and meal vouchers payments by our airline partners over the first three days after the incident. The next three days are sure to be just as chaotic and emotional, and we expect to see a surge in the need for our services.   Our thoughts go out to staff who will be working in overdrive and the affected passengers. While we cannot help the operation of your flights or make up for the unquantifiable impacts some individuals will suffer, Swiipr is playing its part by ensuring the affected passengers are at least given the financial means to pay for their welfare, food and refreshments while they are stuck.   Wishing everyone safety and strength during this stormy time. #Eowyn #Airlines #Customerexperience #Flights

A great start to 2025 with new airlines onboarding and the news that we’ve been named in this year’s #Startups100 list (companies founded in the last 5 years). It’s a massive honour to be recognised in this prestigious group of disruptive companies, which has previously included brands like Revolut, Monzo, HelloFresh, and Deliveroo. This honour follows a super year for Swiipr, where we built on our successes and fuelled growth which delivered our Swiipr compensation solution to passengers across 130 airlines. We were backed by key global partners and excellent investors, including securing a £6M growth funding round. We’re looking forward to driving our innovation in the airline compensation space further and reaching new heights in 2025, particularly as digital transformation and payments are becoming key agenda topics in the move away from legacy processes in airlines that are hugely inefficient and costly while delivering inferior customer experiences. Change is on foot.. and a win-win for all stakeholders! #Airlines #Compensation #digitalpayments #customerexperience

We were delighted to see our own Ian Clowes participating in Payments Experts recent series of roundtable discussions. Ian has been at the forefront of many great innovations in the UK payments landscape for over 25 years and has pioneered a number of "firsts" in cash centre innovation, ATM and ATM mobile top-ups, FX, pre-paid cards, cloud banking and travel payments. He has been an early influencer and strong ambassador for the London fintech scene and helped to build its global reputation. Across three articles, Ian answers questions on the latest trends in the payments industry, including AI innovation and the evolving relationship between fintechs and banks. Looking forward to 2025, he also offers insight into what the year ahead has in store (watch out for app provisioning and an even bigger take-up of virtual cards!). To read Ian’s full analysis, head over to Payment Expert: 👉 Payments in 2025: https://lnkd.in/eZqk4ypV 👉 AI in payments: https://lnkd.in/ez5tF4hs 👉 Bank-fintech relationships: https://lnkd.in/eymFTrR2 #PaymentExpert #Paytech #Payments #Fintech

As we enter 2025 and effectively the next quarter of our new century, all of us at Swiipr want to take a moment to reflect and appreciate the support we’ve received on this incredible journey of growth, learning and innovation. None of this would have been possible without the amazing people in our corner—our team, partners, clients, investors and broader community. 2024 has truly been a transformative year for us: • Trebling our staff across offices in the UK, India, and the USA. • Securing a £6M Series A funding round, fuelling our vision for the future. • Showcasing our work at three global aviation events, connecting with a diverse and inspiring international audience of aviation experts, ground handlers, and customer success partners—establishing Swiipr as a thought leader in disruption. • Earning recognition through programs of excellence like Plug and Play in Silicon Valley and Barclays Eagle Labs Scaleup Programme. • Winning two prestigious awards for Innovation and Product Launch at the Airport Technology Excellence Awards. • Achieving significant growth—now serving passengers from over 50 airlines. We’re proud of how far we’ve come but even more excited about where we’re headed! As we enter 2025, we’re driven to innovate, grow and make a lasting impact in aviation and beyond. Here’s to new challenges, greater heights and shared success. Let’s make this an extraordinary year and reframe the airline disruption experience together! Thank you for all your support. :) Octopus Ventures TX Ventures Paynetics Tosin Agbabiaka David Parker Graham Leask Ian Clowes Tara Spielhagen Hale Jon Edirmanasinghe Solano Partners Julie White Ibrahim Sal Dave Mills David Sargent Mandy Round Stuart Fullarton Simon Hinks Steve Graham Dylan Wood Viraj Mistry Murshad Rob Nishma Madhav Lois Buddin Suresh Venkatramani Donal McGranaghan Brilliant Relations