Quietroom

As pension trustees, ensuring your communications are accessible isn't just good practice - it's crucial for effective scheme governance. Here's why: Your fiduciary duty requires acting in members' best interests. When communications aren't accessible, members can't make informed decisions about their benefits. Pensions are complex enough already. Add in varying financial literacy levels, visual impairments, or language barriers, and the challenge multiplies. Every member deserves to understand their pension, regardless of their circumstances. Poor communication = poor outcomes. When members don't grasp their options, they risk making suboptimal decisions or missing critical deadlines. Plus, clear communications protect trustees from potential liability issues. And let's not forget - The Pensions Regulator is watching! They expect to see how we're making communications accessible to all members. Accessibility is essential for some of your members, and useful for all of them. Here are some tips for making communication work for everyone #accessibility #communications

Are your communications actually working? Don't guess—test! Join our expert panel to discover how real user feedback can transform your messaging effectiveness without draining resources. Whether you're new to user testing or looking to refine your approach, this practical session brings together Quietroom's communication specialists to share what really works (and what doesn't). What you'll discover: - the business case for user testing with tangible ROI examples - myth-busting common misconceptions about testing complexity - practical methodologies tailored to different communication needs - budget-friendly approaches to gathering meaningful insights - inclusive testing strategies for diverse audiences Meet our expert panel: Join Quietroom's communication specialists Cath Collins, Julia Fox, Maddie York, and chair Isla MacFarlane as they share hands-on expertise from diverse testing environments—from corporate to industrial settings. 📅 7 May 2025 ⏰ 11 AM BST 📍 Virtual session (50 minutes including Q&A) Perfect for communications professionals, marketers, and business leaders interested in evidence-based decision making. Register now in the comments! #Wednesdaywisdom #quietroom #usertesting #panel

Half of the latest scoop!

Professional Pensions has an exclusive today on our groundbreaking #AI whitepaper. Your members, users and readers are already using AI to read your material - what does this mean for your business? Hats off to our AI trailblazers at Quietroom, Thomas Joy and Russ Hope, for their original and important thinking on this topic. We're speaking to more and more financial service providers about the implications of this! https://lnkd.in/eSEk8AFa

Great to see our senior writer Christina Woodger in this month's PensionsAge, on considerations for communicating for #neurodiversity. Christina suggests using “ordinary, familiar language, for example, explaining any unavoidable industry or legal terms. Sticking to shorter sentences. Breaking big, intimidating blocks of text into more manageable paragraphs”. She also recommends multiple #communication channels being provided, displaying information in a range of formats, without ‘distracting’ visual clutter or flashes. Read the full story at https://lnkd.in/eAbu_Tkz

Professional Pensions has an exclusive today on our groundbreaking #AI whitepaper. Your members, users and readers are already using AI to read your material - what does this mean for your business? Hats off to our AI trailblazers at Quietroom, Thomas Joy and Russ Hope, for their original and important thinking on this topic. We're speaking to more and more financial service providers about the implications of this! https://lnkd.in/eSEk8AFa

📱 Want your pension comms to reach everyone who needs them? Did you know 1 in 5 people in the UK have a disability that affects how they access digital content? Good news! You can make your pension communications work for everyone using the POUR principles: Perceivable, Operable, Understandable, and Robust. Using these principles means: 🚰 Everyone can access your content, regardless of visual, hearing or motor impairments 🚿 Your website works on any device and with assistive tech 🌊 Complex pension info becomes clear and straightforward 🫗 You reach your whole membership, not just those with perfect vision and dexterity Swipe through to see how you can use POUR to transform your digital pension comms (and tick those legal accessibility boxes too!) Need a hand? We'd love to chat: quietroom.co.uk or grab our fortnightly tips at quietroom.co.uk/insights #PensionComms #Accessibility #DigitalInclusion #POUR #PensionSchemes #UX #InclusiveDesign

Thank you to everyone who joined us at Burges Salmon LLP’s offices for our session on "Leveraging the General Code for More Effective, Inclusive Pensions Communications." The engaging discussions around inclusive communications highlighted how passionate our trustee community is about making pension information accessible to everyone. Special thanks to our experts from Burges Salmon and Quietroom who shared practical insights on balancing compliance with clarity. What became clear is that inclusive communications aren't just about meeting regulatory requirements—they're about genuinely connecting with all scheme members. Interested in future events on this topic? Connect with us or comment below! Caroline Hopper Melanie Cusack Isla MacFarlane Alice Honeywill Charlotte Osmond Dom Ellis Steve Delo #PensionsGovernance #InclusiveCommunications #DEI #ProfessionalTrustees #GeneralCode

Great to see this report out today, with contributions from Quietroom's Cath Collins and Matt Dodds!

Thanks everyone who came today to our biggest #WednesdayWisdom webinar ever, with Richard Smith. We hope you enjoyed Richard's powerful, emotional and informative presentation, followed by a great discussion. The video of the meeting will be available soon on our website. In the meantime, do leave any comments you have, below!