Content Guru

🚨 Is your tech holding you back? AI is the future of #CX, but 70% of contact center agents are still stuck on legacy infrastructure - blocking innovation, slowing growth, and making it harder to deliver seamless customer experiences. ⚠️ The solution? Cloud migration. Moving to the cloud is the key to unlocking AI’s full potential. 🚀 Don't get left behind! Read the latest edition of CG Tips where we break down why enterprises must embrace the cloud in 2025 and how to ensure a seamless transition. #AI #CloudTransformation #FutureReady

𝗔𝗽𝗿𝗶𝗹 𝗶𝘀 𝘀𝗲𝘁 𝘁𝗼 𝗯𝗲 𝗮𝗻 𝗲𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗺𝗼𝗻𝘁𝗵 𝗳𝗼𝗿 𝘁𝗵𝗲 #𝗖𝗚 𝗧𝗲𝗮𝗺! We’re bringing AI-powered customer experience and community support to the forefront. Here’s where you can find us: 🔹CCMA | Contact Centre Management Association Operational Excellence Summit - 9th April, Manchester. Join us to discover how #AI can deliver world-class #CX and drive operational excellence. 🚀 🔹Vodafone Business All-Hands - 28th April-1st May, Newbury. Strengthening our partnership and sharing insights on the #future of CX. Attending one of these events? Let’s connect! Drop us a message or meet us there! 🤝

This month we’ve been at the heart of the #global AI conversation, showcasing why it’s the key to seamless CX! 🔓 Take a look at what we’ve been up to: 📍 At the HIMSS Global Health Conference, the Content Guru Team showcased how #AI is transforming healthcare, delivering live demos in the Patient Engagement 365 Pavilion and engaging with industry leaders on the future of patient care.🏥 📍 At the National Association of State Procurement Officials Exchange, Andrew Casson connected with U.S. state procurement officials, highlighting the importance of secure AI-powered cloud solutions. 🔐💻 📍 At Cityforum's #TransformingPolicePublicContact, Sam Fuller delivered an impactful presentation on ‘Innovation in Action’, sharing real-world AI applications revolutionizing #policing today.🚔 📍 At Enterprise Connect, Matt McKernan joined Call Centre Helper Magazine's Xander Freeman for an exclusive interview to discuss our white-glove approach to supporting large, complex contact centers. 📞 📍 At TeamPolice's PSUK Annual Awards, Shub Naha presented the Team of the Year Award to the victorious South Wales Rugby Police team. 🏆👏 📍At our Customer Forum for Excellence - North, AI took center stage with Dee Jheita exploring how AI can improve CX/UX and Edward Winfield revealing the truth about AI. 🧠🚀 📍At UK Southeast Asia Tech Week, Martin Taylor strengthened global AI partnerships across the Philippines and Vietnam, championing responsible AI innovation and UK leadership in #emerging markets. 🌏 📍At Channel Partners Events, the CG US Teams explored new partnership opportunities, driving AI-powered CX forward in the U.S. market. 🤝🌐 It’s been a packed month discussing AI and its limitless potential to drive operational excellence. That’s why We’re BIG in CX, and LEAD in AI. 💬✨ 💡𝗪𝗵𝗮𝘁’𝘀 𝘆𝗼𝘂𝗿 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗔𝗜 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆 𝘁𝗵𝗶𝘀 𝗺𝗼𝗻𝘁𝗵? 𝗟𝗲𝘁 𝘂𝘀 𝗸𝗻𝗼𝘄 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀!

This week, our Deputy CEO, Martin Taylor, visited the Department of Trade and Industry in Manila, Philippines, to explore new opportunities for collaboration within the Filipino tech sector. 💡 𝗪𝗵𝘆 𝘁𝗵𝗲 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲𝘀? A global hub for customer experience and a fast-growing AI and technology powerhouse. 🤝 𝗢𝘂𝗿 𝗠𝗶𝘀𝘀𝗶𝗼𝗻: To forge new partnerships, fuel innovation, and drive AI-powered transformation across the region. 🚀 𝗪𝗵𝗮𝘁 𝗧𝗵𝗶𝘀 𝗠𝗲𝗮𝗻𝘀: Smarter customer engagement, enhanced digital services, and new opportunities for businesses worldwide. 🔗Learn more about how we’re shaping the future of AI in customer experience: https://okt.to/QL2dcI We’re 𝗕𝗜𝗚 in CX. We 𝗟𝗘𝗔𝗗 in AI. #CX #TechPartnerships #GlobalGrowth

Thanks to everyone who came to see us at Enterprise Connect! We had an incredible few days diving into insightful conversations about #AI and its impact on #CX. It was great to connect with so many industry leaders and explore how technology is shaping the future of customer engagement.   Missed us at Enterprise Connect? Don’t worry- check out our upcoming events to see where you can find us next! 👉 https://lnkd.in/eyX5Vs8f

𝗯𝗿𝗮𝗶𝗻2050 is the must-attend #AI London event this year - happening on 𝟭𝟱/𝟬𝟱/𝟮𝟬𝟮𝟱. This exclusive, invitation-only gathering will unite the brightest minds in AI to explore its Yesterday, Tomorrow, and Today. 🌍What's in store? 🤖 Gain exclusive insights from industry leaders 🤖 Be part of future-shaping discussions forecasting AI progression over the next 25 years 🤖 Network with pioneers driving AI innovation. With 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝘀𝗽𝗮𝗰𝗲𝘀 available, this is your chance to be at the forefront of the AI evolution. Don't get left behind - register 𝗡𝗢𝗪! Link in comments below ⬇️ #AILeadership #techinnovation #FutureOfAI

We’re Hiring! Shape the Future of AI-Powered CX! 🚀 Do you have a passion for marketing? Are you ready to make an impact in the fast-evolving world of AI? 🤖✨ We’re looking for a Marketing Executive to join our vibrant UK team! You’ll: ✅ Craft compelling content that grabs attention ✅ Drive global campaigns that deliver real results ✅ Play a key role in growing one of Europe’s Largest CCaaS providers. If you’re ready to take your marketing career to the next level, we want to hear from you!💡 🔗Apply now to be part of our global success story! Full job details below ⬇️ #NowHiring #MarketingJobs #CareerOpportunity #AI

📣News Alert - New Website Launch! 🌐 We've evolved and so has our website! Discover how we're making BIG moves in #CX and LEADING the way in #AI with our cutting-edge, AI-powered CXaaS solutions. Experience our global experience, AI innovations, and customer success stories now! 👉 https://bit.ly/3Dvl8eg #storm #brain #brain2050 #CustomerExperience

🗓️ March marches on for the #CG Team! We’re kicking off at the HIMSS’ Global Health Conference and Exhibition and the National Association of State Procurement Officials Exchange - we’re there until March 6th. Don’t miss us! Not based in the US? - There are plenty more opportunities to connect with us this month: 🔹Cityforum’s Transforming Policing and Public Contact - 13th 🔹The TSA – The voice of technology enabled care Conference - 17th-18th 🔹Enterprise Connect - 17th-20th 🔹TeamPolice UK’s Annual Police Sport Awards - 19th 🔹Content Guru’s Customer Forum for Excellence, North - 20th-21st 🔹Channel Partners Events - 24th-27th Whether you’re exploring AI-powered CX as a service, public sector innovation, or channel partnerships, we’re here to talk. 🤝 📧 Planning to attend one of these events? Book a meeting by emailing Events@contentguru.com or stop by our stand to see how we’re BIG in #CX and LEAD in #AI. 🚀 We look forward to seeing you soon! 👋 #HIMSS #NASPOExchange #TPPC #TSA #EnterpriseConnect #PSUKAnnualAwards #CXForum #ChannelPartners

And that’s a wrap! 🎬 Last month, we headed east to CCW Berlin where our team led the charge in the #GenAI revolution. From AI-powered transformation to the perfect balance between automation and empathy, we explored how 𝗔𝗜 𝗶𝘀 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 #𝗙𝘂𝘁𝘂𝗿𝗲𝗢𝗳𝗖𝗫. 💡Throughout the event, our industry experts delivered powerful insights: 🔹Sean Taylor DL explored 𝘀𝗺𝗮𝗿𝘁 𝘄𝗮𝘆𝘀 𝘁𝗼 𝗵𝗮𝗿𝗻𝗲𝘀𝘀 #𝗔𝗜, ensuring businesses maximize potential for efficiency and innovation. 🔹Annika Schmidt looked ahead to 𝟮𝟬𝟯𝟬, predicting how rapid technological advancements will 𝗿𝗲𝘀𝗵𝗮𝗽𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. 🔹 Katharina Schug captivated the audience with ‘𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗠𝗲𝗲𝘁𝘀 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲’ showing how AI can create customer experiences that are not just efficient - but also deeply human. With AI evolving at lightning speed, one thing is clear: the future of #CX is being orchestrated today. 🚀 💡How do you think AI will shape customer service? Share your biggest takeaway in the comments below! ⬇️