ConnectWise

From hyperautomation to smarter workflows, your job can be less stressful, less distracted, and more efficient. And it's made possible with AI baked into the DNA of the ConnectWise Asio, a platform managed service providers (MSPs) already know and trust. ConnectWise RPA™ has #AI integrations that use bots and form designers to save you time and frustration. ConnectWise Sidekick™is the first virtual assistant for MSPs! You'll tackle tedious manual tasks in seconds, including auto ticket triage, and sentiment analysis to save you time and drive customer satisfaction. Dive into the future of AI integration and discover how it can transform your MSP business. http://ms.spr.ly/6049Uhful #MSPPlatform #MSPCommunity #RPA #MSP #Asio #ConnectWise #hyperautomation #automation

Learn how to build a solid ICP and how to apply it to your campaigns, messaging, and sales strategy in this episode of #MSP Marketing Insights hosted by Angus Robertson and Maddie Metheny

Cyber-attacks are on the rise in both quality and quantity, emphasizing the importance of #MSPs continually reviewing the #cybersecurity services they offer. This continual review ensures prioritization of critical risks including one of their clients' most significant threats: Business Email Compromise. Proofpoint #Businessemailcompromise Jim Peterson #MSP #Cyberdefense

For IT solution providers (#TSPs), labor costs can account for as much as 70% of total business expenses. With so much at stake, it’s critical to ensure you’re paying your employees at a reasonable rate. Unlock best-in-class #compensation strategies and insights when you read the blog http://ms.spr.ly/6045q7v0U

Don't miss the April edition of the Monthly Product Innovation Series, discussing ConnectWise Business Management. Register to engage with experts as they dive into exciting ConnectWise product innovations and share our roadmap for success.

In honor of National Pet Day - meet Ruffous! We are so proud of the way the community came together to sponsor this adorable pup and his future Warrior!

We're proud to partner with Sharp Electronics Corporation USA to ensure your business and its endpoints are secure!

During late March 2025, the ConnectWise #CRU reviewed several incidents typical of many #cybercriminals who use an attack chain composed of commodity #malware tools, but with a final payload we did not recognize. Further analysis determined it to be a newer commodity #infostealer called Xerph Stealer that likely entered the market around May 2024. While the infostealer itself is rudimentary in operation compared to many other prominent commodity infostealers on the market, the low price and frequent updates by the developer may indicate that this malware could grow in usage and capability over time. 

As #Microsoft 365 continues to evolve and grow in complexity, #MSPs are faced with the challenge of keeping up with platform changes and ensuring robust security and data protection measures for their clients, all while maintaining margins and revenue. Join Jim Peterson, Jerome Smith, and Michael Leison for an insightful discussion on what Managed SaaS Security could look like for M365, and how MSPs can effectively navigate the complexities of the platform to provide this critical service at scale! #saassecurity #cybersecurity #MSP

In #B2B marketing for MSPs, identifying your Ideal Customer Profile (ICP) isn't just helpful ... it's essential. Yet many MSPs skip this step or confuse it with personas. Join ConnectWise CMO Angus Robertson and Director of Revenue Marketing Maddie Metheny as they break down the importance of #ICP and how it can boost sales velocity, customer lifetime value, and product-market fit. You'll learn 👉 How to build a solid ICP using firmographics and technographics, and how to apply it to your campaigns, messaging, and sales strategy. 👉 Best practices for keeping your CRM and prospect list organized 👉 How to layer persona insights on top of your ICP for maximum impact. #Marketing #MSP #B2BMarketing