Travel Consultant

TRAVEL CONSULTANT

Based In: Singapore (Must be a resident or have a Work Pass/Visa)

Reports to: Head of Sales

Role: Selling tailor-made luxury holidays

Working Hours: 40 hours per week, flexible

Remuneration: $40,000-$50,000 +OTE (Subject to experience)

Company Overview

Lightfoot Travel was founded over 10 years ago in Singapore. With footholds in Singapore, Hong Kong, Bali, UAE, London and New York it provides an extremely high-end service of a luxury boutique operator but with a broad global presence. This role is an exciting opportunity to join a dynamic team that are passionate about providing guests with meaningful experiences. Every single trip is personal, not just for the person travelling, but for the Lightfoot team.

Role Description

This role requires someone that understands luxury travel and the power of experiential adventures. They need to be a self-starter who puts looking after clients first and foremost. Responsibilities include: 

·      Planning and Sales: Design high-end trips for clients, meeting personal sales and revenue targets.

·      Support and Collaboration: Assist product team with itinerary building and share knowledge.

·      Marketing and Strategy: Participate in marketing activities and sales strategy development.

·      Supplier Relations: Source and negotiate commission rates with hotels and travel experiences, focusing on Asia and Europe. Build and maintain supplier relationships, visiting properties as necessary.

·      Trip Conceptualization: Create regional tours, weekend breaks, and bespoke trips.

·      Client Management: Manage client relationships, maintain a CRM and seek new business opportunities.

·      Networking: Attend business-related networking events and functions.

Required Experience and Skills

·      Industry Experience: 3-4 years in the travel industry.

·      Travel and Hospitality Passion: A strong interest in travel and luxury hospitality.

·      Sales Success: Proven track record of meeting sales KPIs.

·      Destination Knowledge: Expertise in European and Asian travel products.

·      Travel Willingness: Open to travelling abroad as needed.

·      Professionalism: Ability to represent the company, coach team members, and work under pressure.

·      Interpersonal Skills: Excellent team player with innovative thinking and attention to detail.

·      Technical Proficiency: Skilled in IT applications (Word, Excel, Outlook).

·      Communication Skills: Excellent English spoken and writing skills.

·      Relationship Building: Ability to build relationships and negotiate contracts with suppliers.

Role Description

This is a full-time hybrid role as a Travel Consultant at Lightfoot Travel. As a Travel Consultant, you will be responsible for managing travel arrangements, providing excellent customer service, making reservations, and assisting with travel management. The role supports the overall marketing strategy for the Singapore market and you will assist Head of Business Development for the Region as well as collaborate with the Brand Manager. While the role is based in Singapore, there is flexibility for some remote work.

Qualifications

• Travel Management and Travel Planning skills
• Experience in customer service and reservations
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to multitask and work under pressure
• Knowledge of different travel destinations and cultures
• Experience with travel booking systems and software
• Proficiency in additional languages is a plus
• Event planning and execution such as scheduling and the production of supporting materials 
• Relations with lifestyle/ travel media in Singapore (not essential)