Transcom

Focus on what you do best, and let Transcom handle your customer care. We provide the expertise and support you need to deliver exceptional customer experiences. Learn more about our outsourcing solutions: https://lnkd.in/gYp9u5su #customercare #outsourcing #cx #transcom

Thrilled to share highlights from Transcom's Group CIO, Sandra Kujundžić Drašković, at Google Cloud Next '25! 🚀 Sandra joined a panel with Google Cloud to discuss "Accelerating AI adoption within your organization with Google Workspace," sharing Transcom's journey and key insights: • How we're democratizing AI access with Gemini, making it an accessible, everyday tool for our teams. • Our strategic approach to change management for successful AI adoption. • The value of a strong partner ecosystem (like our collaboration with Devoteam) in implementation. • Leveraging Google's inherent security to protect our AI environment. • Success metrics of Gemini rollout. It's all about empowering our people and elevating the client experience! #GoogleCloudNext #AI #GenAI #GoogleWorkspace

Celebrating the strong ties between the Philippines and Sweden! We were honored to welcome Her Excellency Anna Ferry, Ambassador of Sweden to the Philippines, to our Manila sites. As one of the largest Swedish companies in the Philippines, Transcom is proud to foster these important connections. We extend our sincere gratitude to Ambassador Ferry for her insightful discussions with our team and for taking the time to understand our work. A huge thank you to our dedicated Transcom Philippines team for their excellent work in making this visit a success! We look forward to hosting future visits to our Visayas and Mindanao locations. #SwedenPH #PhilippineBPO #Partnership #Transcom Embassy of Sweden in Manila

Sandra Kujundžić Drašković, our Group CIO, commented on our collaboration with tech partner Temporall in optimizing our Google Workspace usage, analytics, and accelerating the adoption of Gemini, Google Workspace's AI assistant. The future of work is here, and we're thrilled to harness this data-driven approach to empower our global teams and elevate the experience for our brilliant clients! Read the full PR: https://lnkd.in/gS2PYsWs #FutureOfWork #AI #GoogleWorkspace #DigitalTransformation

Elevate your BFSI and Fintech customer experience with Transcom. We deliver innovative, effective, and secure solutions that help you acquire customers, improve retention, and streamline operations, all while prioritizing regulatory compliance. Talk to us: https://lnkd.in/gsBDkhE6 #FinancialServices #Fintech #CX #CustomerExperience #Transcom

Banks Are Doing Better (Says the Data). But Here’s What They’re Missing. Customer satisfaction scores are up — J.D. Power just reported an 11-point YoY increase for banks. https://lnkd.in/g9SjYT8F Great news, right? Not so fast. The data also reveals early signs of trouble: - 1 in 5 customers moved money from their primary bank in just 3 months  - 16% say delayed funds availability is their #1 frustration  - Over half don’t feel informed about how to avoid fees The takeaway? Trust is still fragile. And in a competitive market, friction = churn. At Transcom, we help banks and fintechs flip frustration into loyalty with smarter workflows, proactive outreach, and CX teams trained to read the signals early. Want to future-proof your customer experience? Let’s chat. #CX #Fintech #Banking #CustomerExperience #DigitalBanking

Want to know what your customers want before they even do? 🤔 Antonio Giambanco, Head of Information Technology at BeRebel - Pay Per You (Gruppo Unipol), shares his expert insights on how AI is revolutionizing predictive analytics in customer service. Watch the full video here: https://lnkd.in/g9aSC_We #AI #PredictiveAnalytics #CustomerExperience #Innovation #Transcom

A fundamental question for World Health Day: Is quality healthcare truly within reach for all? We believe that access to care shouldn't be a privilege, but a right. Yet, far too often, barriers like geography, socioeconomic status, and digital literacy stand in the way. How can customer service strategies help bridge these gaps and ensure equitable access? Our blog dives into this crucial topic, exploring: • The power of telehealth: Can virtual care expand access to underserved communities? • Breaking down communication barriers: How can we ensure clear and culturally sensitive communication with all patients? • Navigating complex systems: Can proactive support and patient education simplify the healthcare journey? Join the conversation! What are your thoughts on making healthcare more accessible? Share your insights below. 👇 Read our blog for in-depth strategies and solutions: https://lnkd.in/giWPSHvD #WorldHealthDay #HealthcareAccess #HealthEquity #PatientSupport #InclusiveCare #HealthcareCX #Transcom

CX is Going Proactive. Are You Ready? 69% of companies expect customer service to shift from inbound to proactive outreach by 2027 (Metrigy). https://lnkd.in/gZNAGxbM AI is making this possible - helping brands predict churn, personalize engagement, and connect with customers at the right time, on the right channel. But AI isn’t everything, for complex issues, the human touch is still essential. The best proactive strategies blend AI-driven insights with skilled human support to build trust and resolve challenges effectively. It's important to: ✅ Meet customers where they want to engage ✅ Experiment with AI-driven outreach for better ROI ✅ Keep human expertise at the heart of complex interactions At Transcom, we help brands combine AI-powered outreach with expert human support to drive real CX impact. Ready to shift from reactive to proactive? Let’s talk. #CX #CustomerExperience #AI

Psst... want to know the secret to a happy work life? We've got the inside scoop! 😉 Check out our blog on the 7 qualities of an employer of choice: https://lnkd.in/gyRCFuUt #employerofchoice #worklifebalance