Visible Stars

عيدكم مبارك نسأل الله أن يعيده عليكم بالخير والبركات. Eid Mubarak Wishing you joy, peace, and blessings on this special occasion. Website: www.visiblestars.com.sa Email: support@visiblestars.com.sa Phone: +966115123339 #عيد_الفطر #visible_stars

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𝐀𝐜𝐜𝐨𝐫𝐝𝐢𝐧𝐠 𝐭𝐨 𝐅𝐈𝐂𝐎, 𝟔𝟐% of customers believe that a bank’s customer experience is just as vital as its products and services, 𝐰𝐡𝐢𝐥𝐞 𝟐𝟔% 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫 𝐢𝐭 𝐞𝐯𝐞𝐧 𝐦𝐨𝐫𝐞 𝐜𝐫𝐮𝐜𝐢𝐚𝐥. This underscores the increasing importance of prioritizing CX in today’s business landscape. Implementing a well-structured customer journey mapping program is essential for achieving CX excellence. By evaluating key touchpoints, customer emotions, and pain points, businesses can craft a truly customer-focused experience. Consistency, transparency, and reliability are fundamental to meeting customer expectations. Personalization, trust, and seamless interactions are key drivers of customer loyalty. To remain competitive, businesses must focus on differentiation and bridging the gap between customer expectations and reality. 𝐀 𝐰𝐚𝐫𝐦 𝐰𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐚𝐥𝐥 𝐨𝐮𝐫 𝐧𝐞𝐰 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞𝐫𝐬! 𝐇𝐞𝐫𝐞, 𝐰𝐞 𝐬𝐡𝐚𝐫𝐞 𝐮𝐩𝐝𝐚𝐭𝐞𝐬 𝐨𝐧 𝐨𝐮𝐫 𝐥𝐚𝐭𝐞𝐬𝐭 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐭𝐨 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐲𝐨𝐮𝐫 𝐂𝐗 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬. 𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚𝐧𝐲 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧𝐬, 𝐟𝐞𝐞𝐥 𝐟𝐫𝐞𝐞 𝐭𝐨 𝐫𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐭𝐨 𝐮𝐬! #𝐅𝐈𝐂𝐎 #CX #Visiblestars #𝐂𝐗𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 #business #landscape #CXexcellence #competitive #businesses #bankcustomer #riyadh

𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 💯 𝟏. *𝐓𝐫𝐚𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*   - Hire local experts to temporarily work on-site, solving specific problems for in-house teams.   - Limited talent pool based on geographic region. 𝟐. *𝐎𝐟𝐟𝐬𝐡𝐨𝐫𝐞 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*   - Experts from other countries, typically working remotely from overseas.   - Can face challenges with time zones and cultural differences.   - More cost-effective due to global talent access. 𝟑. *𝐎𝐧𝐬𝐡𝐨𝐫𝐞 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*   - Similar to traditional, but experts can be hired from neighboring countries.   - Provides a wider talent pool than traditional but not as extensive as offshore.   - Example: US companies hiring from Canada or Latin America. 𝟒. *𝐑𝐞𝐦𝐨𝐭𝐞 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*    - Experts work remotely, either locally or globally.   - Cost-effective but requires reliable internet and bandwidth. 𝟓. *𝐀𝐠𝐢𝐥𝐞 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*    - A team of experts from various domains is assembled to manage projects end-to-end. 𝟔. *𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*    - Combines staffing with other resources like technology and infrastructure.   - Offers flexibility without committing to building everything from scratch, ideal for short-term needs. 𝟕. *𝐓𝐞𝐦𝐩𝐨𝐫𝐚𝐫𝐲 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*    - Short-term, time-bound services for addressing immediate needs or simple projects.   - Often used at the final phase of a project to troubleshoot or finalize tasks quickly. 𝟖. *𝐏𝐫𝐨𝐣𝐞𝐜𝐭-𝐛𝐚𝐬𝐞𝐝 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*     - Hire experts for an entire project, ensuring scalability and diverse talent.   - Suitable for projects of varying durations (short, mid, or long-term). 𝟗. *𝐋𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*     - External talent stays with your business for an extended period (months or years).   - More cost-effective than permanent hiring and helps reduce attrition. 𝟏𝟎. *𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐞𝐝 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*    - Focuses on highly skilled experts in specific fields.   - Ideal when specialized knowledge is crucial, though this model can be expensive. 𝟏𝟏. *𝐌𝐚𝐬𝐭𝐞𝐫 𝐕𝐞𝐧𝐝𝐨𝐫 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*     - A large staffing company provides a range of talent for a lower cost.   - Scalable but may come with inconsistent results due to varying talent quality. 𝟏𝟐. *𝐆𝐢𝐠 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*    - Online platforms that connect businesses with independent experts.   - Flexible and fast, but the quality of talent can vary. 𝟏𝟑. *𝐎𝐧-𝐃𝐞𝐦𝐚𝐧𝐝 𝐒𝐭𝐚𝐟𝐟 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧*    - Quickly deploys curated, skilled talent to meet specific business needs.   - Higher costs than traditional staff augmentation, but less than hiring full-time employees. #𝐒𝐭𝐚𝐟𝐟 #𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 #𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬

𝐖𝐞 𝐀𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠! 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐃𝐚𝐭𝐚 𝐉𝐨𝐛 𝐏𝐮𝐫𝐩𝐨𝐬𝐞 & 𝐒𝐮𝐦𝐦𝐚𝐫𝐲: A data project manager specializes in data-related projects. In this role, you may lead technical projects from start to finish, including selecting and training team members, creating timelines, and supporting the team. - 10+ years of related experience. - Should have experience with Enterprise Data Warehouse projects - Expert knowledge in one of the scripting languages like perl,shell,python etc. - Expert level database knowledge and data warehouse concepts. - Must be proficient with Microsoft Project, Word and Excel - Experience in systems development and project management across a variety of technical platforms - Experience in leading data warehouse projects - Experience managing technical projects. - Experience within a matrix environment - Exceptional written and oral communication skills - Exceptional prioritization and project management skills with a strong attention to detail - Ability to organize other teams and adapt style to what is effective for each team. - Solid knowledge on project management, budgeting, customer management and risk/issue management - Previous experience in managing large data warehouse and analytical products - Experience in working with senior management like Director, VPs in managing large product development teams both internal and vendor teams - Knowledge in Big data,Hadoop,Teradata is a plus SEND YOUR CV TO :JOBS@VISIBLESTARSKSA.COM #EnterpriseDataWarehouseprojects #perl #shell #python #Bigdata #Hadoop #Teradata #ProjectManagerData #banking #matrixenvironment

𝐖𝐞 𝐀𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠! 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐭 - 𝐌𝐨𝐛𝐢𝐥𝐞 𝐚𝐧𝐝 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐁𝐚𝐧𝐤𝐢𝐧𝐠 𝐉𝐨𝐛 𝐏𝐮𝐫𝐩𝐨𝐬𝐞 & 𝐒𝐮𝐦𝐦𝐚𝐫𝐲 The Business System Analyst - Mobile and Digital Banking provides complex system analysis, software deployment, testing and application support to facilitate a positive digital experience. This role will consult with business partners, vendors, and colleagues to identify user requirements, perform business processes and systems analysis, and help develop overall project solutions. The Senior Business System Analyst - Mobile and Digital Banking will work with other stakeholders to identify and maximize opportunities to utilize web and mobile technologies. This role is considered a subject matter expert in the business processes(es) their assigned business system(s) support. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 & 𝐃𝐮𝐭𝐢𝐞𝐬 Coordinate with business, vendor, and third-party stakeholders to develop and implement digital technical updates to business applications Participate in mobile and web-based projects as an IT resource, complete IT-related takeaways and communicate updates and findings to stakeholders Provide project-level analysis, producing required documentation deliverables such as business requirements, scope matrix, use cases, sequence diagrams, future state proposals, and User Acceptance Testing recommendations Provide and support the implementation of business solutions, identifying business needs, determining, and carrying out necessary processes, practices, monitoring progress and results Manage and prioritize the project queue of system development projects to support strategic business projects and business optimization Lead meetings with various partners in the business and use business analyst techniques and methodologies to gather business and technical requirements for a project Collaborate with business SMEs to ensure needs are being met based on project criteria Understand and translate or clearly explain business and technical requirements to front-end developers, vendors, and executives Perform data extraction and analysis from core banking system and other business applications Work with project managers, business analysts, developers, and system architects to complete high-priority system technical issues Manage system releases (content, organizational impacts, etc.) and release schedule 𝐎𝐜𝐜𝐮𝐩𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 & 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 5 years’ experience in a Banking System Analyst or Business Analyst role 2-3 years’ experience working with a banking system 𝐒𝐄𝐍𝐃 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐓𝐎 :𝐉𝐎𝐁𝐒@𝐕𝐈𝐒𝐈𝐁𝐋𝐄𝐒𝐓𝐀𝐑𝐒𝐊𝐒𝐀.𝐂𝐎𝐌 #business #partners #vendors #businessprocesses #systemsanalysis #SeniorBusinesssystemAnalyst #MobileDigitalBanking #stakeholders #webmobiletechnologies #thirdpartystakeholders #financialinstitution #corebankingsystem #𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐀𝐧𝐚𝐥𝐲𝐬𝐭

𝐖𝐄 𝐀𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆!  𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐑(𝐜𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐞 𝐛𝐚𝐧𝐤𝐢𝐧𝐠) We are seeking an experienced and skilled professional to  join our Digital Channels team as a Project Manager.The ideal candidate will have a strong background in managing digital channels projects, specifically in corporate banking. 𝐑𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 : - Agreeing project scope with senior stakeholders and managing the project scope throughout the project lifecycle. - Estimating and planning projects including agreeing resource requirements across the Business, Technology and Change functions. - Managing all resources that form part of the delivery team for the project, incorporating all resources and their activities into clearly stated defendable plan for the project(s). - Clearly defining success criteria for each stage of the project and ensuring successful completion of all tasks within the project plan on time and within budget. - Understanding and monitoring cross-project dependencies that may impact project delivery. - Ensuring delivery of projects is in accordance with project management protocols and standards. - Effective stakeholder management relating to the project, ensuring through both day-to-day management, and in governance, that project status clearly articulated and timely in its delivery. - Proactive management of issues and risks pertaining to the project(s) with appropriate escalation where required. - Compilation of high-quality routine weekly status reporting and governance reporting in accordance with reporting standards. - Understanding the front to back risk business processes allowing for optimal requirements gathering and synergies between projects. 𝐊𝐞𝐲 𝐒𝐤𝐢𝐥𝐥𝐬 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 : - Proven track record as a project manager with experience of delivering technology change and business change in a finance management function. - Demonstrable evidence of managing a full project life cycle including project initiation, requirements specification, development, test planning, test execution, and post-implementation roll out. - Strong leadership skills with the ability to influence and motivate others. - Ability to drive and manage multiple projects at the same time. - Excellent verbal and written communication skills with the ability to communicate at all levels. - Strong analytical capability with close attention to detail 𝐒𝐄𝐍𝐃 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐓𝐎 :𝐉𝐎𝐁𝐒@𝐕𝐈𝐒𝐈𝐁𝐋𝐄𝐒𝐓𝐀𝐑𝐒𝐊𝐒𝐀.𝐂𝐎𝐌 #projectmanager #experienced #skilled #professional #DigitalChannels #digitalchannels #projects #specificallyincorporatebanking #corporatebanking

𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐧 𝐒𝐚𝐮𝐝𝐢 𝐀𝐫𝐚𝐛𝐢𝐚 🇸🇦 Saudi Arabia is redefining customer experience (CX) with a strong focus on innovation, digital transformation, and customer-centric strategies. Businesses and the government are working together to elevate service excellence, ensuring seamless and personalized interactions. 𝐒𝐚𝐮𝐝𝐢 𝐌𝐚𝐫𝐤𝐞𝐭 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 🔹 Economic Growth: Vision 2030 is driving diversification beyond oil, creating opportunities in tourism, entertainment, and digital services. 🔹 Evolving Consumer Behavior: High smartphone penetration and a preference for digital services mean customers expect convenience and seamless experiences. 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐂𝐗 🚀 𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬: Vision 2030 – A roadmap to economic diversification and service excellence. National Transformation Program – Building the digital and service infrastructure. SDAIA – Leveraging AI and data for improved customer interactions. 🔹 𝐊𝐞𝐲 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 𝐄𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐂𝐗: AI – Personalized recommendations & predictive analytics. IoT – Real-time insights & automation. Blockchain – Secure and transparent transactions. 𝐂𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐈𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞 𝐨𝐧 𝐂𝐗 Saudi Arabia balances deep-rooted traditions with rapid modernization. Hospitality, personal relationships, and social media play a crucial role in shaping consumer expectations. Influencer marketing and customer feedback on platforms like X (Twitter) and Instagram significantly impact brand perception. 𝐓𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐂𝐗 𝐢𝐧 𝐒𝐚𝐮𝐝𝐢 𝐀𝐫𝐚𝐛𝐢𝐚 With cutting-edge technology, customer-focused policies, and evolving consumer expectations, Saudi Arabia is setting new benchmarks in CX. Businesses that adapt to this transformation will thrive in the Kingdom’s dynamic market. What CX strategies do you think will shape the future in Saudi Arabia? Let’s discuss! 👇

العلم السعودي.. هوية وراية لا تُنكس 🇸🇦✨ في يوم العلم السعودي، نحتفي برايةٍ تجسد  وحدتنا وهويتنا، وتحــمل بين طياتها تاريخًا  من المجد والعزة، هذا اليــوم يذكرنا بقيمنا  الراسخة، وانتمائنا لوطنٍ عظيمٍ يمضي بثقة  نحو المستقبل نرفع علمنا عاليًا.. فخرًا، وانتماءً، وعزيمةً. 💚 #يوم_العلم #السعودية  #راية_لا_تنكس #SaudiFlagDay

𝐖𝐞 𝐀𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠! 𝐑𝐞𝐜𝐨𝐧𝐜𝐢𝐥𝐢𝐚𝐭𝐢𝐨𝐧 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 𝐑𝐨𝐥𝐞 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 •Support all technical aspects of customer’s distributed environment consists of technologies Websphere, based on MS Windows, and Linux •Adopt existing support processes and ensure that production systems remain operational  •Establish and use monitoring tools to troubleshoot application issues in the production environment in a proactive and timely manner •understanding of acquiring systems used by banks to process merchants transactions. •knowledge of pint of sales (POS) systems, ecommerce getaways and payments process. •knowledge of payments networks (visa, MC, discovered, mada ) and other card network regulations, settlements and card chargeback processes. •understanding in transactions full life cycle. From authorization to settlements .   •experiences in monitoring acquiring systems and reconciliation processes to ensure real-time issues detection, escalation and resolution of production issues. •experiences in automating repetitive reconciliation tasks to minimize manual effort and errors  •Own and ensure the tickets such as incidents, service requests and change requests are serviced appropriately. •Timely escalate issues to the next level or vendor  •Code deployment (Maintenance) / Release Implementation for multiple application  •Apply Application updates/patches as required  •Contribute in the quarterly disaster tests for client with other infrastructure teams  •Take automation improvement initiatives to reduce manual tasks improving efficiencies  •Perform other tasks as assigned Background and Experience •Bachelor’s degree in computer science/IT/Electronics •3 to 5 years’ experience is working with mid/large size enterprise  Business Skills and Competencies •Knowledge of acquiring and reconciliation  •Knowledge of customer services operations and procedures •Experience using MS SQL server and Oracle Database •Exposure supporting Java application environment, log and thread dump analysis •Hands on experience on WebSphere/IIS and Tomcat including deployment, configuration and troubleshooting •Hands on experience in Linux shell scripting •Basic understanding of Linux Administration •Exposure with financial domain enterprises is preferable •Ability to work in ITIL based process-based support environment 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬 •Flexible and highly energy team player, with the ability to work  independently and perform under pressure in an agile environment •High degree of organizational and time management skills, with attention to detail •Perform tasks at the highest level of integrity •Excellent written and verbal communication skills SEND YOUR CV TO:JOBS@VISIBLESTARSKSA.COM #Websphere #MSWindows #Linux #MSSQLserver #Oracle #Database #ReconciliationEngineer #paymentsnetworks #Linuxshellscripting