1. By understanding their commitment pattern. 2. Listening and clarification 3. Adaptations of tone and approach. 4. By finding common ground and focus on solutions. 5. By using empathy and emotional intelligence 6. Set clear expectations and follow-up.

Communication isn’t just about words—it’s about alignment. Conflicts often arise not from what’s said, but from how it’s understood. Decode, don’t assume. Amazon’s “narrative memos” force clarity, ensuring teams understand intent before reacting. Mirror the method, not just the message. Some clients want bullet points, others prefer storytelling—adjusting delivery builds trust. Clarify the ‘why’ before the ‘what.’ Discord with clients often stems from misaligned expectations, not just different styles. Setting shared outcomes reduces friction before it starts.

Lo más importante a la hora de tratar con clientes es saber escucharlos, empatizar con ellos y priorizar de la forma mas acertada sus necesidades, para así poder lograr la fidelización de los mismos.

Cada cliente tem sua forma de pensar, decidir e interagir. Enquanto alguns preferem um atendimento mais direto e objetivo, outros valorizam um relacionamento mais consultivo e detalhado. Adaptar a comunicação a cada perfil é essencial para evitar conflitos, criar conexões genuínas e garantir uma experiência positiva.