World Class Contact Centers

Virtual Executive Assistant (Remote, Full-Time)

World Class Contact Centers Metro Manila
World Class Contact Centers

Virtual Executive Assistant (Remote, Full-Time)

World Class Contact Centers Metro Manila
2 buwan nakalipas 72 (na) aplikante

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Industry: Wholesale, E-commerce, and Trade Show Sales

Location: Remote

Schedule: 8 hours per day, Monday to Friday

Salary Range: $5 - $6 per hour

Job Summary

A growing wholesale and e-commerce company is looking for a Virtual Executive Assistant to support its operations. The ideal candidate will be responsible for managing customer communications, email campaigns, social media engagement, and administrative tasks. This role requires a highly organized and proactive individual with excellent communication skills and the ability to work independently.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally.
  • Send email campaigns to a large customer base, promoting trade shows and product updates.
  • Follow up with customers via phone and email to confirm receipt of communications.
  • Process customer orders, ensuring accurate invoicing and fulfillment details.
  • Manage and engage with customers on social media platforms, including Instagram, Facebook, Twitter, and TikTok.
  • Coordinate trade show logistics, including invitations and customer outreach.
  • Maintain and update CRM records with customer interactions and order details.
  • Support warehouse operations by tracking inventory and resolving delivery issues.
  • Conduct market research and prospect potential clients.
  • Attend virtual meetings, take notes, and assist with presentations.
  • Perform additional administrative and operational support tasks as needed.

Required Qualifications

  • Proven experience as an Executive Assistant, Virtual Assistant, or Administrative Support Specialist.
  • Strong English communication skills (both written and spoken).
  • Ability to work independently while maintaining professionalism with clients.
  • Proficiency in CRM tools, email management, and social media platforms.
  • Excellent organizational and multitasking abilities.
  • Familiarity with e-commerce and wholesale business operations is a plus.
  • Basic knowledge of invoicing and payment processing.
  • Reliable internet connection and required equipment for video calls.

Tools & Software Used

  • CRM Software
  • Email Automation Tools
  • Social Media Platforms (Instagram, Facebook, Twitter, TikTok)
  • Order Management Systems
  • Video Conferencing Tools (Zoom, FaceTime)
  • Microsoft Office / Google Suite

Work Environment

  • Fully remote role with regular online communication.
  • Must be available for scheduled Zoom calls and client interactions.
  • Requires a quiet and professional workspace.

Performance Metrics & KPIs

  • Daily customer interactions and follow-ups completed.
  • Email campaign delivery and response rates.
  • Trade show attendance confirmations secured.
  • Accuracy and efficiency in order processing.
  • Consistency in social media engagement and content posting.
  • Accuracy and timeliness in CRM data updates.

Application Process

  • Initial screening of applicants.
  • Zoom interview for shortlisted candidates.
  • Final selection based on experience, skills, and suitability for the role.

Additional Information

  • The company seeks a long-term commitment with potential career growth opportunities.
  • The ideal candidate should be proactive, detail-oriented, and highly responsive.
  • Initial training will be provided, with responsibilities increasing over time.

This is a great opportunity for a dedicated and organized professional who wants to be part of a growing company in the wholesale and e-commerce industry.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Administrative

  • Industries

    Konsultasyon sa Outsourcing at Offshoring

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