Provide process improvement initiatives based on QA insights with collaboration with Operations
Provide analysis on QA insights and coordinate with Operations on action planning
Coach and develop QA Analysts
Attend calibration sessions as needed
Collaborate on Business Reviews
Update reporting as needed
Minimum Requirements
Educational Attainment at least College Graduate
At least 3 years as QA Analyst and 2 years in people management role
Desired Industry Exposure: BPO
Desired Role Exposure: Quality Lead / Quality Analyst
Good knowledge of Excel and Google sheet
Exposure to root cause analysis, error detection and SBI feedback (situation, behaviour and impact analysis)
Background in data analytics and presentation
Innate curiosity on processes and data. How to do it better, easier and safer. Ability to follow the data.
Flexible and able to independently and adjust to frequent changes
Critical thinking and pattern recognition skills
Exposure to client and stakeholder interaction and management
Excellent written and verbal communication skills
Strong Facilitation and Presentation Skills
Strong leadership and people management skills
Preferred Requirements
Previous experience in New Zealand Retail and Broadcasting
Previous experience in Sales, Provisioning and Collections
Previous experience in process improvement
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Quality Assurance
Industries
Konsultasyon sa Outsourcing at Offshoring
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Ia-unlock namin ang community knowledge sa isang bagong paraan. Makakapagdagdag ang mga eksperto ng mga insight nang direkta sa bawat artikulo, na sinimulan sa tulong ng AI.