Genesys

Fiscal Year 2025 ✅ Throughout FY 2025, Genesys earned multiple accolades for our innovation, received global recognition for our strong values and culture, and collected honors demonstrating the strength of our partner ecosystem—enabling organizations to deliver personalized experiences at scale. With more than 6,500 organizations worldwide, from Uber to Toyota Deutschland GmbH, using Genesys Cloud, our #AI-backed solutions are helping these organizations elevate experiences and drive results. Some of those customer successes include: 📈 DIRECTV enhanced virtual assistant containment by 80% 🤝 The Salvation Army reduced average response times by almost 40% to better serve individuals in need 📞 Maxicare Healthcare Corporation reduced call abandonment rates by 73% These results underscore the confidence customers have in our AI-Powered Experience Orchestration solutions to transform and elevate both customer and employee experiences. Learn more about how #GenesysCloud is helping to reshape the future of customer experience: https://gsys.cx/3FSNOPq

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As we kick off Sustainability Month, we’re proud to share that we’ve joined the United Nations Global Compact (UNGC).🌎 We express our commitment to making the UNGC and its Ten Principles part of our strategy, culture and day-to-day operations. Further, we plan to engage in collaborative projects that advance the broader development goals of the United Nations, particularly the Sustainable Development Goals. See how we are taking our #sustainability progress to the next level: https://gsys.cx/3E14Qdv

The UK Home Office just hit refresh on their services, thanks to a powerful cloud transformation with #GenesysCloud! Now, agents can manage all customer interactions, from voice calls to web chats, on one seamless platform, making everything faster, easier, and more human. It's not just about the technology. By improving workflows, reducing complexity, and making it easier for citizens, visitors, and other service users to get the help they need, the Home Office is delivering better services that make a real impact on people’s lives. Read the full story: https://gsys.cx/4hYKWxu

🪄AI may not be magic, but it IS a game-changer🪄 When used thoughtfully, AI can transform your customer experience, boost employee engagement and build loyalty. Get all the practical AI use cases that deliver real results: https://gsys.cx/4chohLB

We're sitting down ✨𝙇𝙄𝙑𝙀✨ with Global Payments Inc. to chat about their new #CX strategy. Hear from Mackenzi Eisman on how their migration to the cloud provided new opportunities, and how their partnership between the IT and business teams helped them level up their customer experience. Grab your seat ⬇️

Rising customer expectations demand seamless, personalized experiences. Is your tech stack ready to keep up? Join Rebecca Wettemann, CEO and Principal Analyst at Valoir Incorporated, as well as experts from Deloitte Digital, Genesys, and Salesforce as they discuss strategies to streamline your tech stack, simplify agent workflows, and improve customer loyalty. Watch the webinar now: https://gsys.cx/4hXoncM

Introducing Health CX – a seamless integration from Genesys and Epic, designed to transform patient care! 🏥 Healthcare providers face the challenge of disconnected workflows between their systems of engagement and systems of record, but not anymore. By bringing #GenesysCloud and Epic together, the integration delivers streamlined, patient-centered interactions that allow care teams to manage conversations, appointments, and documentation—all within one platform. Health CX reduces manual tasks, improves documentation accuracy, and allows your team to focus on what matters most—delivering exceptional patient care. Learn more: https://gsys.cx/4l605jq

Four #CX leaders. Lots of insights into what drives transformation and success. From leveraging #AI to empowerment, advocacy, and authenticity, get all their takeaways. Dive in and transform your leadership journey! 🚀

Unlock the true value of your data to drive better #CX with AI and learn how to break down silos to create seamless, personalized experiences. Join Lee Pisacano, SVP of Service Cloud at Salesforce, as well as experts from Deloitte Digital, Genesys, and Valoir Incorporated as they discuss strategies to streamline your tech stack, simplify agent workflows, and improve customer loyalty. Watch the webinar now: https://gsys.cx/4l4Aszl