AVP, Digital Projects

Responsibilities

• Manages cross-discipline project governance to ensure collaboration at strategic to working level to achieve transformation project goals.
• Manages multiple digital portfolios, which covers multiple digital channels, products, and services.
• Manages team member to drive projects deliveries, including liaising with stakeholders, IT, vendors and/or external parties.
• Adopts and propagates Agile / Lean practices in delivering modular functionality quickly and efficiently.
• Craft portfolio strategy for channel development and innovation in alignment with Bank’s objective.
• Drive end-to-end digital innovation projects deliveries, which includes overseeing the development progress to ensure that its costs and timelines are managed.
• Participate in business user requirement workshops to takeover as project scope for end to end digitization & operation exception handling.
• User experience centred design approach to validate and deliver against intended users / audience needs.
• Liaises with business users, stakeholders and/or external parties to define requirements for each product or service being developed.
• Work with IT application support, vendors, and technology partners to resolve technical issues and rollout services.
• Develop, test, train, cutover and support implementation and “operationalize” the service rollout
• Deliver services accordance to the SLA for both internal and external customers

Qualification

Skills

• Good problem solving and analytical skills
• Strong project management skills with the ability to manage multiple channel portfolios
• A team player with good interpersonal communication skills and writing skills
• Result oriented and able to work independently

Knowledge

• Proficiency in application of general technology to solve business problems
• Experience in product development and management
• Knowledge in banking processes and systems
• Good knowledge in banking products, competitor offerings and market needs
• Implementation knowledge in Agile/Lean and/or mobility preferred

Experience

• Graduate Degree / Masters in Banking, IT, Marketing, Business Development or related field.
• Experience in digital innovation and digital product development
• Experience in Agile Scrum development
• Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) candidates are preferred
• At least 5 years in relevant business such as financial technology (fintech), payment solutions, mobile application development, digital transformation, and/or digital commerce