カスタマー・サービス＆サポート（ CSS ）における Windows OS の製品サポート エンジニアとして、お客様の抱えられている各種 IT に関する課題解決に貢献しませんか？
【仕事内容】
マイクロソフトのサポートエンジニアは、有償サポート契約を締結されたお客様を中心に、高い技術力とコミュニケーション スキルを軸に Windows OS の製品サポートを提供することを主な業務としております。単純に技術支援にとどまらず、お客様の抱えている IT に関する課題解決を通じて、お客様ビジネスの成功に貢献ができる仕事となります。
コンピュータと言えば Operating System (OS) 、 Microsoft と言えば Windows 。 Windows OS の裏側を知りたい方、技術を極めてみたい方、手に職を付けたい方、ぜひご応募ください。
■ Windows チームの Support Blog よりチーム紹介の紹介コンテンツがございますので併せてご確認くださいませ。
「Windows チーム」紹介 Blog
Join us as a Windows OS Product Support Engineer in Customer Service & Support (CSS) and contribute to solving IT challenges for our clients!
Job Description
As a Microsoft Support Engineer, your main responsibility will be to provide product support for Windows OS, primarily to customers who have signed paid support contracts. This role requires a high level of technical expertise and communication skills. Beyond simple technical assistance , this role allows you to contribute to the success of our customers' businesses by addressing their IT challenges.
When it comes to computers, the Operating System (OS) comes to mind, and when it comes to Microsoft, it's Windows. If you're interested in learning the inner workings of the Windows OS, mastering the technology, or acquiring a valuable skill, we encourage you to apply.
On the following page, you can learn more about the job and working style in CSS through interviews with support engineers and managers.
Flexible Work Style : The support hours are set from 9:00 AM to 5:30 PM, but a certain level of flexible work style is permitted . There is a system in place where team members can flexibly cover for each other in cases of sudden illness or other unexpected situations involving you or your family. Additionally, several engineers who are mothers with preschool-aged children or who have returned from maternity leave are successfully balancing work and family according to their life stages.
Supportive Culture : We have a one-on-one mentoring system in place to support new members. While our primary role is to assist customers (solve problems), this act of helping extends to team members and employees in other departments as well. Due to the nature of our work, all employees are supportive, and there is a culture of reaching out and lending a hand when a member or employee is in need. With thorough onboarding care and abundant learning content, a comfortable onboarding environment is provided.
Diversity & Inclusion (D&I) : Our team includes members from diverse backgrounds and roots, including the maritime and aviation industries, sales, and even traditional innkeepers. We regularly hold discussions and study sessions to deepen our understanding of D&I, respecting diverse values and working together. We value opportunities to enhance mutual understanding, including the perspectives and thoughts of others.
Remote Work : CSS office is currently based in Shinagawa. While office work is certainly possible, you can also choose a flexible work style that includes hybrid of remote and office work. We also have many members working remotely from various regions across the country.
About Career Paths
From the role of a Support Engineer, you can challenge yourself in various career paths. By deepening your technical expertise , you can aim for higher-level engineering roles such as Support Escalation Engineer or Escalation Engineer. Alternatively, from a talent management perspective, you can advance your career as a Team Lead (Technical Advisor) or Team Manager. Additionally, many members utilize the technical skills and customer communication abilities they developed as Support Engineers to succeed in business roles, including Account Management.
On the following page, you can also find introductions to various roles closely related to the work of a Support Engineer.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
You participate in communities with peer delivery roles.
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Qualifications
活かせるスキル
必須
3 年以上の技術サポート、技術的なコンサルティング、または情報技術の経験
または、コンピューターサイエンス、情報技術（ IT ）、関連分野の学士号と 1 年以上の技術サポート、技術コンサルティング経験、または情報技術の経験
Windowsシステム管理、設定、基本的な理解が必要な次の項目についての経験と知識：
レジストリ
ファイルストレージ
ユーザーアカウントとアクセス制御
イベントログと監査
パフォーマンス、リソースモニター
ネットワーキング（TCP、IP）
以下の分野での経験があれば望ましい：
Windowsの自動インストール
ユーザープロファイル管理
Windowsアップデート管理
ケルベロスと委任
Bitlocker管理
Windowsシェルの設定と管理
Windowsアクティベーション、ライセンシング
リモートデスクトップサービスの設定と管理
クラスタリング
印刷設定と管理
耐障害性ストレージ技術（クラスタリング、ストレージスペース）
サーバー管理ツール
Hyper-V管理とVMデプロイメント
アプリケーションのインストールと管理
WindowsバックアップとVSS
PowerShellスクリプティング
アクティブディレクトリのトポロジーと管理
ネットワークトレースと分析
公開キーインフラ（PKI）のデプロイメント、管理
リモートファイルシステム（SMB）
グループポリシー管理
DNSのデプロイメント、管理
Windowsのハングとクラッシュのトラブルシューティング
ネットワーク仮想化（Hyper-V、SDN）
PerfMonなどのツールを使用したパフォーマンス問題のトラブルシューティング
語学力
日本語 ：ビジネスレベル以上の日本語能力。読み書き会話。
英語 ：読み書きが可能で、日常会話ができる中程度の英語力。
Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Windows System Administration, Configuration, including a good basic understanding of:
Registry
File Storage
User Accounts and Access Control
Event Logs and Auditing
Performance, Resource Monitor
Networking (TCP, IP)
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Public Key Infrastructure (PKI) deployment, management
Remote File Systems (SMB)
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Language Qualification
Japanese Language: fluent in reading, writing and speaking.
English Language: confident in reading and writing; moderate spoken English skills
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
職務レベル
エントリーレベル
雇用形態
正社員
職務タイプ
IT・コンピューター
業種
ITサービス・ITコンサルティング
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