Technical Support Engineer

Meet Our Team

We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. User Experience and Product Experience is for both citizen and front-end developers, contains self-service improvements and new capabilities that will make user experience (UX) exceptional. Brings value and meaning to the user experience in client’s business processes. One can design and build applications with a robust user interface that remains responsive, intuitive, and meets all business needs.

Picture Yourself At Pega

Technical Solutions Engineer (TSE) is a key technical role within Global Client Support (GCS) and the first point of contact for customers to address technical issues as well as work on escalated and/or technically challenging client issues. This position develops customer satisfaction and loyalty by providing superior support services for Pegasystems’ SaaS Products and Applications.

What You'll Do At Pega

The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our client’s business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.

Who You Are

• Experience with JavaScript UI frameworks (React, Vue, Angular, etc.)
• Troubleshooting and debugging experience would be an added advantage.
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment.
• Aptitude for quickly understanding complex technical issues, understand client’s end-to-end deployments, products and underlying architecture.
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict.
• Proven ability to interact directly with clients at all levels.
• Demonstrated effective oral and written communication skills, including poise in pressure situations.
• Strong decision making and problem-solving skills.
• Good oral and written communication skills, besides being a great team player.
• Added advantage debugging Mobile, accessibility, cross-browser issues.
• Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite
  
  

What You've Accomplished

• Minimum of 2 years of experience in a Product Support/Development.
• Strong analytical and problem-solving skills.
• Strong understanding in Core Java/JEE skills.
• Knowledge on Databases (ex. Postgres, Oracle, MySql).
• Solid grasp of modern web architecture with expertise in HTML5, CSS3, JavaScript, jQuery, XML, Java
• In-depth knowledge of AJAX concepts, OOPS concepts.
• Ability to learn new technologies very quickly and resolve any problems involved in integrating new technologies with our in-service products.
  
  

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
  
  

Job ID: 21387