Google welcomes people with disabilities.Minimum qualifications:
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, and SAP.
Experience reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
Ability to communicate in English and Japanese fluently to interact with external and internal stakeholders.
Preferred qualifications:
Experience in customer advocacy.
Experience in Kubernetes, System Virtualization (e.g., VMWare/ESXi, Hyper-V, etc.), On-premises/Hybrid Cloud, Cloud Identity/Security, Cloud Monitoring/Logging, and Storage.
Experience with Cloud storage solutions (e.g., SQL, serverless, open source, Cloud networking, distributed computing).
Experience with Linux/Unix or Windows systems (e.g., Kernel to Shell, file systems, protocols).
Knowledge in Computer Networking (e.g., TCP/IP, Routing, Load balancing).
Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP).
About The Job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
In this role, you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will ensure that we have the necessary tools and processes to swiftly resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will identify the root problem and improve supportability by working with a team of engineers and product managers. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and build tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product, and drive production.
Work as part of a team of Engineers/Consultants that globally ensure 24 hours of customer support. This will include a need to sometimes work non-standard work hours or shifts.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .