EPAM Systems provides 24/7 support services for users of a major Cloud platform.
The Support team is distributed across multiple locations. We are hiring Cloud Support Engineers to extend our multi-language team, based in Minato-ku, Tokyo, Japan.
Responsibilities
Provide support to customers using Cloud Platform products, solutions and APIs, including developer products related services
Provide technical assistance and support as part of a global support organization
Work closely with engineers and product managers to improve the product and make our customers successful
Follow notification and escalation procedures
Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
Requirements
Proficient in at least one of Java, Python, PHP, Go
Comfortable working on Linux-based systems
Comfort and experience using SQL (any dialect) to extract and manipulate data
Hands on experience with web protocols (HTTP, TLS, etc.)
Experience with services API development as well as creating REST and JSON APIs
Familiarity with cloud computing
Ability to read and understand code and able to write code samples to reproduce customer issues
Strong troubleshooting skills including the ability to read and understand logs and stack traces
Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
A strong sense of business ownership and customer focus
Japanese Native Level or JLPT N1 Language skills
Business level English communication (reading/writing/speaking)
Nice to have
Experience with Platform-as-a-Service (PaaS)
Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)
We offer
By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024, Glassdoor’s Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek, 2021 - 2023.
Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included.
Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us.
You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
Life at EPAM
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond