EPAM Systems

Cloud Support Engineer (Infrastructure - JA)

EPAM Systems 東京都, 日本
EPAM Systems

Cloud Support Engineer (Infrastructure - JA)

EPAM Systems 東京都, 日本
2週間前 応募者: 51人

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We are hiring a Cloud Support Engineer to extend our multi-language team based in Minato-ku, Tokyo, Japan.

EPAM Systems provides 24/7 support services for users of a major cloud platform.

The support team is distributed across multiple locations.

Responsibilities


  • Provide support to customers using Cloud Platform products and solutions including Apigee, GKE and related services.
  • Manage customer technical support issues by providing resolutions or recommendations related to IAAS products and services as part of a global support organization
  • Handle incident management, problem management, and change management; manage change requests and incident tickets for the remaining Infrastructure Teams
  • Adhere to notification and escalation procedures and maintain communication standards with businesses involving operational issues
  • Work closely with engineers and product managers to improve the service and make our customers successful
  • Follow standards for communications with businesses involving operational issues


Requirements


  • At least 3+ years’ experience fully as a Systems Engineer or System Administrator
  • Experience with developing Kubernetes
  • Familiar with web protocols (HTTP, TLS/SSL, etc.)
  • Strong knowledge of Linux/UNIX and Windows Server at the Administrator level
  • Experience with cloud computing, virtualization and other cloud solutions
  • Strong business ownership and customer support experience
  • Business-level English skills + native fluency in Japanese


Nice to have


  • Demonstrated experience with Cloud technology solutions and/or running and supporting large complex systems at scale
  • Experience with GKE, Cloud networking solutions and/or distributed computing technology


We offer


  • By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024, Glassdoor’s Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek, 2021 - 2023.
  • Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included.
  • Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us.
  • You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.


Life at EPAM


  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
  • Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
  • We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
  • With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond

  • 職務レベル

    スタッフレベル

  • 雇用形態

    正社員

  • 職務タイプ

    事業開発、IT・コンピューター、エンジニアリング

  • 業種

    ソフトウェア開発、ITサービス・ITコンサルティング

紹介してもらうと、EPAM Systemsの面接に進むチャンスが2倍になります

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