After Sales Back Office Specialist - Tempo determinato

Description:

Execute daily activities in order to grant a proper management of the declarations of customers for damages, authorization for payment of invoices issued fort maintenance or damage repairs or for car replacement service.

Role and duty – core business:

He / She provides to:

• Check declarations received from customer, open damage position in the system involving insurance companies if the case

• Check and authorize replacement car invoices payment charging customers if the case

• Check the correctness of the management of refund received from insurance companies

• Manage claims, from network and customers

Competences:

• Economic Degree

• Good knowledge of long term renting business

• Excellent knowledge of insurance and NTL tools

• Knowledge of main MS Office tools (in particular Excel and PowePoint)

Personal flairs:

• Fluency in English

• Problem solving

• Stress management

• Organizational awareness

• Relational skills