Wavestone

On April 8th, we co-hosted a breakfast event in partnership with Viva Technology and Bpifrance Le Hub, bringing together tech leaders to explore today’s key innovation challenges and those shaping the future.   Highlights of the morning: 🔷 Introduction to the Tech Leaders Summit by Guillaume Cartigny (Viva Technology) 🔷 A closer look at the Tech Leader Lounge with Mathilde Peyret (Wavestone) & Eléonore de Galzain Galzin (Bpifrance Le Hub) 🔷 Key takeaways from the AI Action Summit report, presented by Chadi Hantouche (Wavestone), with insights from Valentin Schmite 🔹 (Ask Mona) on use cases for Culture Industry   🤝 As a long-time partner of Viva Technology, we are thrilled to continue this collaboration and will again this year, have the Tech Leader Lounge and tailored and industry specific customers journeys to discover the startups shaping the future.   Thank you to everyone for this event, setting the stage for an exciting edition ahead. See you in June at Viva Technology!

Regulatory pressure keeps piling up, and the real risk might be doing the bare minimum. GDPR, AI Act, ESG criteria... the list keeps growing, and so does the complexity. And for many organizations, #compliance still feels like a checklist exercise ☑ But treating compliance as a formality means missing out on its strategic potential: driving innovation, building resilience, and creating long-term value. Whether it’s using #AI to stay ahead of risks or turning #ESG into a business driver, there’s a lot more on the table than just playing defense. Curious? We break it down here 👇 https://lnkd.in/eHc4xgWp

🎉 We made it to the TOP 3 in the Great Place to Work France ranking! And what better way to celebrate than together?   On April 3rd, 2025, we gathered in Paris, Marseille, Lyon, and Nantes to toast to this collective success!    This ranking is, above all, a reflection of our people, so, a huge thank you to all our employees who make Wavestone such a great place to grow and collaborate.✨   Together, let’s celebrate… and keep growing!    👉 Want to join a Great Place to Work? Take a look at our open positions: https://lnkd.in/eSJDbTX4

AI adoption is accelerating, but are organizations truly prepared for the #Cybersecurity risks?   As #AI becomes deeply embedded in business operations, new security challenges are emerging. From securing AI models and data to navigating evolving regulations, companies must rethink their cybersecurity strategies to keep pace with this transformation.   Our latest 2025 AI Cyber Benchmark explores how organizations are structuring AI security governance, identifying and mitigating risks, and ensuring compliance in a rapidly changing landscape.   How can businesses strike the right balance between innovation and security? Discover key insights and best practices in our latest report. 👉 https://lnkd.in/eZyAkUqG

👋 Meet Svenja Krämer, Senior Manager in Germany! With a strong background in Financial Services, Svenja specializes in Digital Customer Strategy, leading customer-facing projects that enhance purchase and service experiences. Her strategic mindset and passion for customer satisfaction help businesses improve their customer relationships and drive growth. Outside of work, Svenja stays energized through running, yoga, and kitesurfing. Writing fuels her creativity, and time with family and friends is what matters most. Connect with Svenja on LinkedIn to learn more about her journey! Want to join our team of experts?  🤝 Explore our open roles: https://lnkd.in/guRBDur6

How do you turn professional training into a business opportunity that works across markets? That was the challenge L'Oréal's Professional Products Division brought to the table. Our experts worked side-by-side with their teams to shape a structured and scalable model. Starting in France, we helped define the offer, align pricing and profitability, and create a guide that each country can now adapt and implement. “The operationalization of the project in France, through the work carried out by the Wavestone team, was a major achievement for L’Oréal’s Professional Products Division. It enabled us to activate the deployment of our strategy worldwide. Wavestone gave substance to our vision, thanks to a structured methodology.” — Katia Dezoteux, Global Education Transformation Manager, L’Oréal The result: a shared playbook and a clear roadmap to turn education into a source of growth 📈 👉Want to know more on this success story? Check out our website! https://lnkd.in/erajGJit

👋 Meet Sophia Kessler, our expert in Customer Experience. With a background in retail, digital banking, and financial services, Sophia focuses on solving customer challenges with practical, customer-first solutions. At Wavestone, she works with clients to address complex issues and deliver business value. Swipe through to learn more about Sophia’s journey and what drives her outside of work. 🔗 Don’t forget to connect with Sophia on LinkedIn!

Most companies think they deliver great CX. Their customers disagree. 📉 Customer satisfaction has dropped for three years straight. Expectations keep rising, AI is changing interactions overnight, and too many businesses fail to keep up. This is your chance to stand out. Companies that take CX seriously reduce friction, build trust, and create experiences that keep customers coming back. Here’s how to make it happen: 🔹 Make CX a priority in every decision Put the customer at the center of decisions. Seamless interactions drive loyalty, but only when backed by real commitment 🔹 Fix the gaps in your customer journey Inconsistent experiences push customers away. AI can help, but only when combined with strategy and human insight 🔹 Clean up your data or lose customers Siloed data blocks personalization and weakens trust. A strong data foundation fuels better decisions and stronger relationships. CX is either a competitive advantage or a liability. The difference comes down to action! ➡️ Our experts Uta and Neil share how to stay ahead : https://lnkd.in/evyXpVKb

Customers say they want sustainability. But do they really? 🤔 Some customers demand greener policies. Others don’t considerer ESG into their decisions. The real challenge for insurers is understanding how sustainability priorities shift across markets and turning those insights into opportunities. ✅ 7,000 customers. Six countries. One key question: How is ESG shaping expectations, and what does it mean for insurers? 📊 Key insights from our latest study: ✔️ Sustainability priorities vary by region and customer segment ✔️ Many customers are willing to pay more for ESG-aligned products ✔️ Insurers seen as ESG leaders benefit from stronger customer loyalty 👉 Explore the full study and see what’s next for the industry: https://lnkd.in/e-g9NVJi

Insurance customers are switching providers more than ever, demanding seamless experiences. To stay competitive, insurers must master omnichannel sales and hybrid journeys. The Wavestone Hybrid Sales Index© 2024 breaks down the latest trends, ranking top insurers on their omnichannel strategies and market competitiveness. Check out the in-depth study on the German, Austrian, and Swiss markets, along with an international outlook on the UK: https://lnkd.in/dhYS2FEK