1. Reach Out with Empathy Initiate a Conversation: Start by reaching out in a non-confrontational way. A simple message or video call saying, “I noticed we haven’t heard from you lately—how are things going?” can show that you care about them as a person, not just as a volunteer. Ask Open-Ended Questions: Find out if there’s a specific reason they’re disengaged. Are they overwhelmed, unsure of their role, or just feeling disconnected from the team? Ask questions like: “What’s been working well for you, and what’s been challenging?” “Do you feel like you have the resources or support you need?” “Is there anything we can do to make your experience better?”

Ensure they understand their role and its importance to the overall mission. Misunderstandings or a lack of clarity can lead to disengagement.

Hay que entender si esa persona está desmotivada por el voluntariado en sí o por algún asunto personal. Lo recomendable sería tener una charla privada para comprender esto y ver si hay alguna otra tarea que le llame más la atención.

If staff, whether paid or unpaid, are disengaged it almost always comes down to (1) not feeling valued in some way or (2) it has absolutely nothing to do with you. So I default to care and listen mode. I focus on questions centered on them and not related to the work at all because a safe environment focused on well-being will naturally lead to answers. - "I have missed you" (and I mean it). "How have you been?" - "Do you want to grab coffee with me and we can just catch up?" - "How are your grandkids/spouse/kids/best friend?" I listen to their answers for clues, and I let them guide the discussion so I can be a support. If we're the problem, they will tell me and I can fix it. If we're not, then I can emotionally support them otherwise.

Check In Personally: Start with a personal, nonjudgmental conversation to understand their situation. Ask open-ended questions to uncover any challenges, such as lack of time, unclear expectations, or feeling undervalued. Provide Support: Offer training, resources, or mentorship to help them feel more confident and equipped. Incorporate Their Input: Ask for their feedback or suggestions. Engaging them in decision-making can make them feel more invested.