HappyOrNot

If finding customer feedback feels like an Easter egg hunt… it might be time to switch to HappyOrNot. Haha—no, seriously 😅 Wishing you a joyful, insight-filled Easter from all of us at HappyOrNot! 🐣✨

Many companies have already unlocked the benefits of HappyOrNot AI, including ISS, a global leader in workplace experience and facility management. With our new AI-enhanced open feedback tools—Spotlight and Categories—ISS can instantly see what’s working (and what’s not) across their food departments globally. Unlike generic AI, HappyOrNot’s model is trained specifically on real customer feedback. It cuts through the noise to highlight key themes, trends, and opportunities—so you can take action with confidence. 💬 Here’s how it works: 1️⃣ Customers leave open feedback in their own words 2️⃣ Our AI summarizes key takeaways and organizes feedback into structured categories 3️⃣ You instantly spot trends and areas for improvement 4️⃣ You take meaningful action—whether it's improving service, recognizing staff, or making faster decisions Smarter insights. Faster decisions. Better experiences. 🎯 Just like ISS, you can turn customer comments into clarity. 👉 https://lnkd.in/d3TkpJMp

👉 How Lidl Finland uses real-time insights to enhance customer satisfaction: Lidl Suomi (Lidl Finland) is one of the country’s largest grocery retailers, serving millions of customers across 200+ stores. Customer satisfaction has always been at the heart of their operations, which is why they sought a solution to better understand and improve the shopping experience in real time. By implementing HappyOrNot across its entire store network, Lidl Finland has been able to capture real-time feedback at scale and turn insights into action. Key results from their first year with HappyOrNot: ✅ 13 million feedback responses collected ✅ 17% decrease in customer dissatisfaction ✅ 38% growth in feedback volume in six months, reaching 1.3M per month 💬 “HappyOrNot results, together with other customer feedback and data, ensure that we learn from our customers by listening to them,” comments Rosa Kurjenmäki, Lidl Finland. By leveraging real-time insights and seamless reporting, Lidl Finland can make targeted improvements, adjust staffing based on live trends, and boost employee morale by sharing positive customer comments. 👏 A fantastic achievement—congratulations to Lidl Finland for prioritizing customer satisfaction! Would you like to see similar results in your business? Let’s talk. 📸 Lidl Suomi

Repeat visits don’t always mean real loyalty. 🤷 As Tim Waterton, CRO at HappyOrNot, puts it: transactional loyalty is about convenience. Brand loyalty is about connection. HappyOrNot helps you understand how customers really feel—so you’re not just tracking what works, you’re building lasting relationships that go beyond the transaction. 💚

📢 Customer feedback vs. reviews: are you relying on the right insights? Many businesses mix up customer feedback and online reviews—but they aren’t the same thing. 💡 The key difference? ✔️ Feedback is proactive—it happens when businesses ask, "How can we improve?" ✔️ Reviews are reactive—customers decide to share opinions publicly, often influenced by extreme experiences. The problem with relying only on reviews? ⚠️ They can be skewed by incentives and marketing efforts. ⚠️ They often reflect one-time experiences, not trends. ⚠️ They don’t provide real-time insights to fix problems fast. As Tim Waterton, CRO of HappyOrNot, puts it: 🗣️ "Feedback helps businesses act in real time. Reviews reflect past experiences." So, are you collecting feedback—or just waiting for reviews to roll in? 📊 Swipe through the slides to understand the difference and why real-time feedback drives real improvements.

Let’s settle this once and for all 👇

Why don’t people fill out long surveys anymore? Because no one has time for friction. ⛔ In this clip, Michael Bradford, Head of Operations, Americas at HappyOrNot, shares why keeping feedback quick and simple isn’t just a nice-to-have—it’s the only way to get responses that actually help your business improve. 📈

Want happier customers? 🙂 It starts with feedback, and ends with a smile. That’s feedback done right. 💎

Make it easy for your customers to share how their experience was. Check out how Amazon Returns does it with HappyOrNot.

🎉 We’re thrilled to welcome Lake Forest School District 67 as our newest partner! Starting April 1, students can share their thoughts on school meals using our smiley feedback kiosks. With just one quick tap, students can rate their dining experience, making their voices heard in seconds. We’re proud to support Lake Forest in enhancing the school dining experience, serving delicious meals, and giving students a simple, meaningful way to share feedback. 🍽️🙂 👉 See how they’re putting student voice into action—check out their Facebook page for a behind-the-scenes look at the kiosks in use. Link in comments.