CUSTO.TECH

Turn customer support into sales! 💬 Slow responses can cost you customers. With Gorgias, we streamline support system and achieve: ✅ 18% ↓ in first response time ✅ 25% ↓ in resolution time ✅ 112% ↑ in sales conversion (these numbers are from one of our success stories) Customer inquiries aren’t just questions—they’re opportunities. Read the full story (first comment) #CustomerSupport #EcommerceGrowth #Gorgias #SuccessStory #RevenueBoost

Customer Experience Success Story 🚀 𝐍𝐮𝐝𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐱 𝐜𝐮𝐬𝐭𝐨.𝐭𝐞𝐜𝐡 At custo.tech, we partner with brands to unlock their full potential. Nude Project, a bold and thriving brand, needed an advanced solution to manage their customer support as they scaled rapidly. 💡 Our Approach: We implemented Gorgias, the ultimate customer support platform, enabling Nude Project to: • Provide real-time support across multiple channels. • Centralize communications for efficient ticket management. • Delight their customers with faster, personalized service. 📈 The Results: •  Achieved an 18% reduction in first response time, enhancing customer satisfaction. • Resolution time decreased by 25%, allowing faster problem-solving. • Boosted sales conversion from support tickets by an impressive 112%, turning inquiries into revenue. 🚀 Nude Project now delivers a next-level customer experience, paving the way for sustainable growth.

🎄 The holiday season is a 𝐭𝐢𝐦𝐞 𝐨𝐟 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 – but it can also be overwhelming for you, eCommerce businesses. The surge of customer q like “𝐖𝐡𝐞𝐫𝐞’𝐬 𝐦𝐲 𝐨𝐫𝐝𝐞𝐫?” and “𝐂𝐚𝐧 𝐈 𝐭𝐫𝐚𝐜𝐤 𝐦𝐲 𝐩𝐚𝐜𝐤𝐚𝐠𝐞?” can leave your team feeling stretched thin. That’s why 𝐜𝐮𝐬𝐭𝐨.𝐭𝐞𝐜𝐡 𝐱 𝐆𝐨𝐫𝐠𝐢𝐚𝐬 is here to help. With our automation solutions, you can 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐨𝐯𝐞𝐫 20% of the most common customer questions, including: ✔️ Order status updates ✔️ Tracking codes ✔️ Shipping times This means happier customers, more efficient operations, and more time for you to focus on scaling your sales during the busiest time of the year. 💬 Let’s make this your smoothest holiday season yet. Message us or visit custo.tech to learn more!

✨ Peak season is in full swing, and we know how hectic it can get. But hey, we’ve got you covered! 💪 Here’s how you can make the most of the busiest time of the year. 1️⃣ Fast and Friendly Customer Support Your customers need answers—fast. We make it easy by streamlining responses across all platforms. 2️⃣ Data That Keeps You Ahead Real-time insights mean you’re always prepared for what’s next. Spot trends, adjust, and crush it. 3️⃣ Smart Automation Let’s be honest: no one likes wasting time. Automate the small stuff so you can focus on what really matters. At custo.tech, we’re here to help you keep up and stand out. Let’s make this season your best yet! 🚀

Your customers expect more than ever. Meet their demands with a solid SLA! 💪 Boost customer satisfaction and team efficiency with our help.🚀 Easily create and track your service level agreements to deliver exceptional support. Your customers (and your team) will thank you! Customers are more keen to repeat a purchase after a successful help from Customer Support team. #customersupport #customerexperience #ecommerce #custotech

Automation = 🚀 for your customer service! Increase repeat purchases, slash response times, and boost CSAT with us. The numbers don't lie! 📊 What we achieved so far? - 36% increase in repeat purchases - 37% reduction in first response time - 52% reduction in resolution time - 27% decrease in the ticket-to-order ratio - 1% increase in CSAT Automation drives real results. Read now our Nude Project Success Story https://lnkd.in/d2WDfhUy

📩 First Response Time plays a crucial role in determining the levels of customer satisfaction. This customer support metric tracks how long it takes for you to reply to the first message in a ticket. ❌ It's a critical metric for tracking team performance, highlighting potential improvements to internal workflows and processes. ✅ Your First Response Time (FRT) directly correlates with your resolution time and customer satisfaction (CSAT) scores. Make sure your team understands the importance of this metric and bonus/incentivize them accordingly. #customerexperience #CX #customersupport #gorgias #custotech

Did you know that 𝐟𝐚𝐬𝐭𝐞𝐫 𝐟𝐢𝐫𝐬𝐭 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭𝐥𝐲 𝐛𝐨𝐨𝐬𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧? Here’s why it matters 👇 ➡️ 90% of US customers find immediate responses "important" or "very important" ➡️ 60% of people expect support within 10 minutes ➡️ Gorgias' automation and SLA features help you achieve these fast response times, ensuring your customers are always satisfied and more likely to return. #CustomerSatisfaction #FastSupport #Ecommerce #CX

𝐇𝐢𝐠𝐡 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 (𝐂𝐒𝐀𝐓) 𝐬𝐜𝐨𝐫𝐞𝐬 𝐝𝐨𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐦𝐚𝐤𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐡𝐚𝐩𝐩𝐲—they significantly 𝗶𝗺𝗽𝗮𝗰𝘁 𝘆𝗼𝘂𝗿 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 ➡️ Repeat customers spend 300% more than new ones ➡️ Acquiring new customers is 5x more expensive than retaining existing ones ➡️ Repeat customers have a 67% higher chance of purchasing again ➡️ Gorgias’ automation tools help you improve CSAT by ensuring quick, efficient, and consistent customer support. Let’s make your customer support a revenue-generating machine! #CustomerExperience #RevenueGrowth #Ecommerce #Gorgias #CSAT

🔍 Understanding the Importance of Omnichannel CX 🎯 Customers today expect seamless interactions across all channels—whether it’s social media, email, or live chat. That’s where omnichannel CX comes in. Here’s why it’s crucial: ✨ Consistency is Key: Deliver a unified experience across all touchpoints. 🫂 Higher Customer Retention: Customers are more likely to stay loyal if they receive consistent service. 📊 Improved Data Insights: Gather customer data from multiple channels to create more personalized experiences. Is your brand ready to provide a true omnichannel experience? 🌐 #Omnichannel #CX #Ecommerce