A continuación, te explicamos cómo puedes sortear los conflictos con colegas desafiantes.

EQ is so important. I truly believe that you can only understand other people's emotions when you understand your own emotions.

“Understanding human needs is half the job of meeting them.” -Adlai E. Stevenson Acknowledge Emotions: Recognize and validate both your emotions and those of your colleague. This shows empathy and helps defuse tension. Listen Actively: Focus on what your colleague is saying without interrupting, ensuring they feel heard and respected. Identify Underlying Issues: Look beyond the surface conflict to understand the root causes and emotions driving it. Communicate Calmly: Use a calm and respectful tone to express your perspective, avoiding accusatory language. Seek Common Ground: Identify shared goals or interests to build a foundation for resolution.

Managing conflicts with colleagues can often be challenging and unproductive. Utilizing tools such as the Myers-Briggs Type Indicator or the "What Color is Your Brain" assessment can be beneficial in gaining a better understanding of different personality types. By recognizing and appreciating the diverse ways in which individuals think and communicate, you can effectively navigate conflicts and improve interpersonal relationships in the workplace. Understanding how to tailor your communication style to effectively engage with colleagues who may typically spark conflict can lead to more harmonious and productive interactions. Investing in tools that help decode personality preferences can foster a more cohesive work environment.

"The single biggest problem in communication is the illusion that it has taken place." -George Bernard Shaw Be Direct and Honest: Clearly articulate your concerns and expectations without beating around the bush. Use “I” Statements: Express your feelings and perspectives using “I” statements to avoid sounding accusatory (e.g., “I feel…” instead of “You always…”). Clarify Misunderstandings: Ensure that both parties fully understand each other's points by summarizing and asking clarifying questions. Stay Focused on the Issue: Avoid bringing up past conflicts or unrelated issues that can derail the conversation. Agree on Solutions: Work together to find a mutually acceptable solution and outline clear steps for moving forward.

Messages can easily get lost or misunderstood when tensions run high, leading to further complications. Make sure to express your concerns directly and specifically, without resorting to ambiguity or assumptions. For example, instead of saying “You’re always negative,” you might say, “In our last meeting, I noticed you dismissed the project ideas without discussing them. Can we talk about why?” This approach helps to pinpoint the exact issue and allows for a more focused discussion. Clear communication ensures that both parties understand each other’s perspectives and begin working toward a constructive conversation.

"Problems are not stop signs, they are guidelines." -Robert H. Schuller Identify the Root Cause: Understand the core issue causing the conflict by listening actively and empathetically. Collaborate on Solutions: Involve the challenging colleague in brainstorming potential solutions to ensure buy-in and mutual respect. Stay Objective: Focus on the problem, not the person, to avoid personal attacks and keep the discussion productive. Set Clear Agreements: Agree on specific actions and responsibilities to address the issue, ensuring both parties are clear on the next steps. Follow Up: Schedule follow-up meetings to review progress and make necessary adjustments.

Recognize that conflict resolution is not about winning but finding a mutually acceptable outcome. Listen to your colleague's viewpoints respectfully and acknowledge their concerns. Then, brainstorm together to identify potential solutions that address the needs of both parties. For example, if your colleague feels overburdened by certain tasks, discuss redistributing workloads or adjusting deadlines. Collaborative problem-solving fosters a sense of teamwork and shows your commitment to resolving the conflict in a fair and constructive manner. It shifts the focus from the problem itself to ways to resolve it, which can help deescalate tensions and build a stronger working relationship.

Boundaries help define acceptable behaviors and create a respectful and professional environment. Clearly articulate your limits, such as how you prefer to communicate or manage time, and stick to them consistently. For example, if a colleague tends to interrupt during meetings, you might set a boundary by establishing a rule for taking turns to speak. Setting boundaries ensures that everyone understands each other's expectations, reducing the likelihood of future conflicts. Additionally, it reinforces the importance of mutual respect and professional conduct, promoting a healthier and more productive workplace dynamic.

GO HIGH , WHEN THEY GO LOW Navigating interactions with colleagues or clients that are challenging in nature, can be a mine field. No matter how much of a calm or understanding human you are, this may be a battle you won't win. In my humble opinion, the best approach is to go high, when they go low. As my mother would say 'kill them with kindness'! The truth is we cannot control the behaviours of others. But, we must be vigilant to be a beacon of reason and integrity. I have won over clients who were prickly at the start, and softened colleagues who were challenging to work with, by adhering to 2 truths: 1. If this person could do better, they would. 2. We all face struggles beyond our work lives, this may just be their low moment.

To navigate conflicts with challenging colleagues, approach the situation with a calm and open mindset, focusing on understanding their perspective. Communicate your concerns clearly and respectfully, seeking to find common ground and mutually acceptable solutions. Use active listening and empathy to defuse tension, and if necessary, involve a neutral third party to mediate the discussion. Prioritize professionalism and collaboration to maintain a positive and productive work environment.