When a client requests a boundary exception, listen actively to understand their concerns while maintaining professionalism. Clearly explain your policies and the reasons behind them, emphasizing fairness and service quality. If possible, offer alternative solutions that accommodate their needs without compromising your standards. Stay firm yet diplomatic, ensuring mutual respect while reinforcing the importance of boundaries in a successful business relationship.

1. Understand the Client's Motivation: Identify the reasons behind the client's actions. Determine what has changed and what is driving them to behave this way. 2. Evaluate the Feasibility:Assess if you can accommodate the request. Identify the circumstances under which you can fulfill such requests. 3. Negotiate and Show Flexibility If you can accommodate the request, accept it in exchange for something in return. If the client agrees to provide something valuable to you that is of low cost to them, and in turn, you provide something valuable to them at a low cost to you, then you may proceed. If the request is unreasonable or cannot be accommodated under any circumstances needs to have a different approach.

It is very you understand the motivation behind the clients behavior and also understand why you set the boundary in the first place. Communication is the cornerstone of every interaction, so listen non judgementally, be empathetic and patient. 1. Don’t agonise over it, worry or put it off. As soon as you feel a client has overstepped, let them know. 2. Set your stall out from the start and set boundaries with clients during the client onboarding process. 3. Be clear on your own boundaries to begin with so there’s no doubt in anyone’s mind, especially yours.

Écouter : Comprendre la demande du client. Expliquer : Clarifier pourquoi les limites existent. Proposer des alternatives : Offrir d'autres solutions viables. Être flexible : Accepter des exceptions raisonnables, si possible. Rester professionnel : Garder une attitude positive, même en cas de refus.

Clarify the reasons behind the client's request. Consider the potential consequences of accommodating the client's request. Show understanding and empathy for the client's needs. Clearly communicate your professional boundaries and the reasons behind them. If possible, suggest alternative solutions that meet the client's needs while maintaining your boundaries. Manage your emotions and respond thoughtfully. Be realistic about what you can deliver. Show that you're invested in the client's success, while also maintaining your professional integrity. Document the client's request, your response, and any agreements or compromises reached. Reflect any changes or agreements in the client's file or contract.