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Hey there,

The twitter web-hooks have stopped pushing notifications to our server. We are using the sandbox-premium tier, and everything was running correctly for the past year+

Our credentials are still valid, and we are still listed in the twitter app. I also added another test account, and there were no issues with the auth process, but notifications are not coming through.

How should we diagnose this?

Thanks!

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Could we please get some help on this. Thank you

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Just an update - we’re reset our auth keys, and are still able to pass the CRC checks as described here:

More specifically, we can see our environment via the “/account_activity/all/webhooks.json” endpoint:

{‘environments’: [{‘environment_name’: ‘',
‘webhooks’: [{‘id’: ‘1488967574729678855’,
‘url’: '********’,
‘valid’: True,
‘created_timestamp’: ‘2022-02-02 20:08:28 +0000’}]}]}

However, we get a 401 when we query this endpoint: ‘/account_activity/all/subscriptions/count.json’

‘{“errors”:[{“code”:32,“message”:“Could not authenticate you.”}]}’

It’s not clear why we are able to query some endpoints but not others using the same auth keys.

And this has been working for the past year+, so it’s not clear what has changed.

Is it possible to open a ticket?

Please help @jessicagarson :slight_smile:

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