Content Guru

🚨 Is your tech holding you back? AI is the future of #CX, but 70% of contact center agents are still stuck on legacy infrastructure - blocking innovation, slowing growth, and making it harder to deliver seamless customer experiences. ⚠️ The solution? Cloud migration. Moving to the cloud is the key to unlocking AI’s full potential. 🚀 Don't get left behind! Read the latest edition of CG Tips where we break down why enterprises must embrace the cloud in 2025 and how to ensure a seamless transition. #AI #CloudTransformation #FutureReady

🛒 𝗛𝗼𝘄 𝗜𝗼𝗧-𝗘𝗻𝗮𝗯𝗹𝗲𝗱 '𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀' 𝗔𝗿𝗲 𝗥𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 Martin Taylor, Co-Founder and Deputy CEO of Content Guru, explores how IoT devices, like smart fridges and connected cars, are changing the face of customer experience. These “digital customers” are triggering a shift toward proactive, contactless service models powered by Agentic AI. Read the full story to discover Taylor's full insights, here 👉 https://bit.ly/4cokFHJ #IoT #CustomerExperience #DigitalTransformation #AgenticAI

Fantastic day at the #CCMAOpExSummit25 in Manchester! Together in our Partnership with CCMA | Contact Centre Management Association, we’re driving real change across the #ContactCenter industry. 🚀 From empowering agents to redefining the metrics that matter - today’s conversations were all about 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 in the contact center. It’s inspiring to hear how industry leaders are innovating around #EX, #UX, and #CXStrategies to deliver outstanding experiences. A key takeaway? True transformation starts with empowering your agents by embracing technology and #AI that 𝗵𝗲𝗹𝗽𝘀 𝗵𝘂𝗺𝗮𝗻𝘀 𝗵𝗲𝗹𝗽 𝗵𝘂𝗺𝗮𝗻𝘀. 🤖🤝 It was also great to see the buzz around 𝗕𝗿𝗮𝗶𝗻2050, our must-attend AI event on 15/05/2025. If you’re interested in the evolution of all things AI, this is not one to miss! 👀 𝗕𝗲 𝘁𝗵𝗲𝗿𝗲 𝗼𝗿 𝗯𝗲 𝘀𝗾𝘂𝗮𝗿𝗲 - 𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝘆𝗼𝘂𝗿 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁 𝗯𝗲𝗹𝗼𝘄! 👇🏾 https://bit.ly/42ml7Sj

And we are off! Leigh Hopwood welcomes everyone to todays Operational Excellence Summit. We have a great agenda today full of expert speakers. More to come as the day unfolds. Thanks you to Content Guru for supporting todays event. #CCMAOpExSummit2025 Kate Law Melanie Lomax Chrissie Spencer

𝗔𝗽𝗿𝗶𝗹 𝗶𝘀 𝘀𝗲𝘁 𝘁𝗼 𝗯𝗲 𝗮𝗻 𝗲𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗺𝗼𝗻𝘁𝗵 𝗳𝗼𝗿 𝘁𝗵𝗲 #𝗖𝗚 𝗧𝗲𝗮𝗺! We’re bringing AI-powered customer experience and community support to the forefront. Here’s where you can find us: 🔹CCMA | Contact Centre Management Association Operational Excellence Summit - 9th April, Manchester. Join us to discover how #AI can deliver world-class #CX and drive operational excellence. 🚀 🔹Vodafone Business All-Hands - 28th April-1st May, Newbury. Strengthening our partnership and sharing insights on the #future of CX. Attending one of these events? Let’s connect! Drop us a message or meet us there! 🤝

This month we’ve been at the heart of the #global AI conversation, showcasing why it’s the key to seamless CX! 🔓 Take a look at what we’ve been up to: 📍 At the HIMSS Global Health Conference, the Content Guru Team showcased how #AI is transforming healthcare, delivering live demos in the Patient Engagement 365 Pavilion and engaging with industry leaders on the future of patient care.🏥 📍 At the National Association of State Procurement Officials Exchange, Andrew Casson connected with U.S. state procurement officials, highlighting the importance of secure AI-powered cloud solutions. 🔐💻 📍 At Cityforum's #TransformingPolicePublicContact, Sam Fuller delivered an impactful presentation on ‘Innovation in Action’, sharing real-world AI applications revolutionizing #policing today.🚔 📍 At Enterprise Connect, Matt McKernan joined Call Centre Helper Magazine's Xander Freeman for an exclusive interview to discuss our white-glove approach to supporting large, complex contact centers. 📞 📍 At TeamPolice's PSUK Annual Awards, Shub Naha presented the Team of the Year Award to the victorious South Wales Rugby Police team. 🏆👏 📍At our Customer Forum for Excellence - North, AI took center stage with Dee Jheita exploring how AI can improve CX/UX and Edward Winfield revealing the truth about AI. 🧠🚀 📍At UK Southeast Asia Tech Week, Martin Taylor strengthened global AI partnerships across the Philippines and Vietnam, championing responsible AI innovation and UK leadership in #emerging markets. 🌏 📍At Channel Partners Events, the CG US Teams explored new partnership opportunities, driving AI-powered CX forward in the U.S. market. 🤝🌐 It’s been a packed month discussing AI and its limitless potential to drive operational excellence. That’s why We’re BIG in CX, and LEAD in AI. 💬✨ 💡𝗪𝗵𝗮𝘁’𝘀 𝘆𝗼𝘂𝗿 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗔𝗜 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆 𝘁𝗵𝗶𝘀 𝗺𝗼𝗻𝘁𝗵? 𝗟𝗲𝘁 𝘂𝘀 𝗸𝗻𝗼𝘄 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀!

This week, our Deputy CEO, Martin Taylor, visited the Department of Trade and Industry in Manila, Philippines, to explore new opportunities for collaboration within the Filipino tech sector. 💡 𝗪𝗵𝘆 𝘁𝗵𝗲 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲𝘀? A global hub for customer experience and a fast-growing AI and technology powerhouse. 🤝 𝗢𝘂𝗿 𝗠𝗶𝘀𝘀𝗶𝗼𝗻: To forge new partnerships, fuel innovation, and drive AI-powered transformation across the region. 🚀 𝗪𝗵𝗮𝘁 𝗧𝗵𝗶𝘀 𝗠𝗲𝗮𝗻𝘀: Smarter customer engagement, enhanced digital services, and new opportunities for businesses worldwide. 🔗Learn more about how we’re shaping the future of AI in customer experience: https://okt.to/QL2dcI We’re 𝗕𝗜𝗚 in CX. We 𝗟𝗘𝗔𝗗 in AI. #CX #TechPartnerships #GlobalGrowth

Thanks to everyone who came to see us at Enterprise Connect! We had an incredible few days diving into insightful conversations about #AI and its impact on #CX. It was great to connect with so many industry leaders and explore how technology is shaping the future of customer engagement.   Missed us at Enterprise Connect? Don’t worry- check out our upcoming events to see where you can find us next! 👉 https://lnkd.in/eyX5Vs8f

𝗯𝗿𝗮𝗶𝗻2050 is the must-attend #AI London event this year - happening on 𝟭𝟱/𝟬𝟱/𝟮𝟬𝟮𝟱. This exclusive, invitation-only gathering will unite the brightest minds in AI to explore its Yesterday, Tomorrow, and Today. 🌍What's in store? 🤖 Gain exclusive insights from industry leaders 🤖 Be part of future-shaping discussions forecasting AI progression over the next 25 years 🤖 Network with pioneers driving AI innovation. With 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝘀𝗽𝗮𝗰𝗲𝘀 available, this is your chance to be at the forefront of the AI evolution. Don't get left behind - register 𝗡𝗢𝗪! Link in comments below ⬇️ #AILeadership #techinnovation #FutureOfAI

We’re Hiring! Shape the Future of AI-Powered CX! 🚀 Do you have a passion for marketing? Are you ready to make an impact in the fast-evolving world of AI? 🤖✨ We’re looking for a Marketing Executive to join our vibrant UK team! You’ll: ✅ Craft compelling content that grabs attention ✅ Drive global campaigns that deliver real results ✅ Play a key role in growing one of Europe’s Largest CCaaS providers. If you’re ready to take your marketing career to the next level, we want to hear from you!💡 🔗Apply now to be part of our global success story! Full job details below ⬇️ #NowHiring #MarketingJobs #CareerOpportunity #AI