Transcom

We’re thrilled to celebrate new business and continued growth at our Greenville, South Carolina office! This milestone reinforces our commitment to the community we’re proud to be part of. We’re bringing new job opportunities, world-class customer service roles, and the energy of a vibrant, people-first team. A big shoutout to the exciting companies we’re supporting — brands doing truly innovative work. And we’re just getting started. Stay tuned — there’s more to come, we can't wait to share more updates. Greenville Chamber #GreenvilleSC #CustomerExperience

Want to see how AI is transforming customer experience? 🤔 Join Matteo Gamberini, Head of Operations and Customer Experience at Coop Voce, as he shares his insights from Transcom's AI event in Milan. Discover how Coop Voce is leveraging AI to revolutionize customer interactions and drive business success. Watch the full video here: https://lnkd.in/g9aSC_We #AI #CX #Innovation #CustomerExperience #CoopVoce #Transcom

Peak season reveals who’s prepared—and who’s not. The difference? ➡️ Smart shoring ➡️ Scalable support ➡️ Motivated, omnichannel teams We’ve helped brands navigate their biggest surges with grace, speed, and strategy. Check out our latest blog on mastering peak season success with precision. https://lnkd.in/gxgP8kay

Focus on what you do best, and let Transcom handle your customer care. We provide the expertise and support you need to deliver exceptional customer experiences. Learn more about our outsourcing solutions: https://lnkd.in/gYp9u5su #customercare #outsourcing #cx #transcom

Thrilled to share highlights from Transcom's Group CIO, Sandra Kujundžić Drašković, at Google Cloud Next '25! 🚀 Sandra joined a panel with Google Cloud to discuss "Accelerating AI adoption within your organization with Google Workspace," sharing Transcom's journey and key insights: • How we're democratizing AI access with Gemini, making it an accessible, everyday tool for our teams. • Our strategic approach to change management for successful AI adoption. • The value of a strong partner ecosystem (like our collaboration with Devoteam) in implementation. • Leveraging Google's inherent security to protect our AI environment. • Success metrics of Gemini rollout. It's all about empowering our people and elevating the client experience! #GoogleCloudNext #AI #GenAI #GoogleWorkspace

Celebrating the strong ties between the Philippines and Sweden! We were honored to welcome Her Excellency Anna Ferry, Ambassador of Sweden to the Philippines, to our Manila sites. As one of the largest Swedish companies in the Philippines, Transcom is proud to foster these important connections. We extend our sincere gratitude to Ambassador Ferry for her insightful discussions with our team and for taking the time to understand our work. A huge thank you to our dedicated Transcom Philippines team for their excellent work in making this visit a success! We look forward to hosting future visits to our Visayas and Mindanao locations. #SwedenPH #PhilippineBPO #Partnership #Transcom Embassy of Sweden in Manila

Sandra Kujundžić Drašković, our Group CIO, commented on our collaboration with tech partner Temporall in optimizing our Google Workspace usage, analytics, and accelerating the adoption of Gemini, Google Workspace's AI assistant. The future of work is here, and we're thrilled to harness this data-driven approach to empower our global teams and elevate the experience for our brilliant clients! Read the full PR: https://lnkd.in/gS2PYsWs #FutureOfWork #AI #GoogleWorkspace #DigitalTransformation

Elevate your BFSI and Fintech customer experience with Transcom. We deliver innovative, effective, and secure solutions that help you acquire customers, improve retention, and streamline operations, all while prioritizing regulatory compliance. Talk to us: https://lnkd.in/gsBDkhE6 #FinancialServices #Fintech #CX #CustomerExperience #Transcom

Banks Are Doing Better (Says the Data). But Here’s What They’re Missing. Customer satisfaction scores are up — J.D. Power just reported an 11-point YoY increase for banks. https://lnkd.in/g9SjYT8F Great news, right? Not so fast. The data also reveals early signs of trouble: - 1 in 5 customers moved money from their primary bank in just 3 months  - 16% say delayed funds availability is their #1 frustration  - Over half don’t feel informed about how to avoid fees The takeaway? Trust is still fragile. And in a competitive market, friction = churn. At Transcom, we help banks and fintechs flip frustration into loyalty with smarter workflows, proactive outreach, and CX teams trained to read the signals early. Want to future-proof your customer experience? Let’s chat. #CX #Fintech #Banking #CustomerExperience #DigitalBanking

Want to know what your customers want before they even do? 🤔 Antonio Giambanco, Head of Information Technology at BeRebel - Pay Per You (Gruppo Unipol), shares his expert insights on how AI is revolutionizing predictive analytics in customer service. Watch the full video here: https://lnkd.in/g9aSC_We #AI #PredictiveAnalytics #CustomerExperience #Innovation #Transcom