HILO’s cover photo
HILO

HILO

Software Development

Toronto, Ontario 1,888 followers

📲 Digitizing customer experience in buildings and making places destinations of choice 🏢

About us

HILO is digitizing customer experience in buildings. The HILO platform: • Reduces friction • Drives efficiency • Builds community • Advances ESG initiatives • Increases satisfaction HILO also produces the Tenant Experience Network (TEN) podcast featuring leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders. Subscribe anywhere you listen to podcasts.

Industry
Software Development
Company size
11-50 employees
Headquarters
Toronto, Ontario
Type
Privately Held
Founded
2018
Specialties
Tenant Experience, SaaS, Enterprise Software, Commercial Real Estate, Multifamily, Residential, Real Estate, PropTech, Workplace, Future of Work, Property Management, Smart Buildings, User Experience, Tenant Engagement, Community, Communication, Hybrid Work, and Workplace Engagement

Locations

Employees at HILO

Updates

  • HILO reposted this

    Proud to see GWL Realty Advisors President, Glenn Way, featured on the latest episode of the David Abrams' HILO TEN podcast!    In this episode, Glenn shares how tenant behaviour is shaping the built environment and how GWL Realty Advisors is driving both social and economic value through people-focused real estate strategies.    Tune in to hear fresh insights on the evolving workplace experience and how we’re reimagining spaces to better serve our clients and communities: bit.ly/GlennonTENPodcast    #CRE #Leadership #RealEstateInnovation #TenantExperience #GWLRA #WorkplaceEvolution #CommercialRealEstate

    View profile for David Abrams

    Co-founder & CEO at HILO | Digitizing Customer Experience in Buildings | 🎙Host of the TEN podcast

    💡𝗪𝗵𝗮𝘁 𝘄𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝗱𝗼 𝘄𝗶𝘁𝗵 𝘂𝗻𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝘁𝗼 𝘀𝗵𝗮𝗽𝗲 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗥𝗘? Glenn Way, President of GWL Realty Advisors, joined me on the most recent episode of the TEN podcast and he shared his bold vision for transforming commercial real estate if budget were no barrier. These are the three areas he’d focus on to ensure the industry remains relevant and innovative: 1. PropTech and AI: Harnessing the power of technology to optimize operations and revolutionize tenant experiences. 2. Hospitality Mindset: Investing in training and talent to make every building interaction exceptional. 3. Building a future where technology and hospitality converge to elevate tenant satisfaction. As Glenn says, “𝘛𝘩𝘦 𝘩𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺 𝘮𝘦𝘯𝘵𝘢𝘭𝘪𝘵𝘺 𝘪𝘴 𝘤𝘳𝘪𝘵𝘪𝘤𝘢𝘭 𝘧𝘰𝘳 𝘰𝘶𝘳 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴, 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺 𝘢𝘴 𝘢 𝘸𝘩𝘰𝘭𝘦 𝘪𝘴 𝘮𝘰𝘷𝘪𝘯𝘨 𝘪𝘯 𝘵𝘩𝘢𝘵 𝘥𝘪𝘳𝘦𝘤𝘵𝘪𝘰𝘯.” Don’t miss the full episode for even more insights: https://lnkd.in/gne-s3aK #Podcast #CommercialRealEstate #Proptech #FutureOfWork #TenantExperience 

  • HILO reposted this

    View profile for David Abrams

    Co-founder & CEO at HILO | Digitizing Customer Experience in Buildings | 🎙Host of the TEN podcast

    Dennis Cisterna, Managing Partner and Chief Investment Officer of Sentinel Net Lease, joined me on the most recent episode of the TEN podcast. During our conversation, we discussed the evolving skills and technologies that will define the future of building management. In the featured clip, Dennis highlights the transformative role of 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴-𝗹𝗲𝘃𝗲𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲:
"𝘞𝘦’𝘳𝘦 𝘢𝘭𝘳𝘦𝘢𝘥𝘺 𝘴𝘦𝘦𝘪𝘯𝘨 𝘈𝘐 𝘢𝘯𝘥 𝘥𝘳𝘰𝘯𝘦𝘴 𝘣𝘦𝘪𝘯𝘨 𝘶𝘴𝘦𝘥 𝘧𝘰𝘳 𝘱𝘳𝘰𝘱𝘦𝘳𝘵𝘺 𝘢𝘴𝘴𝘦𝘴𝘴𝘮𝘦𝘯𝘵𝘴—𝘪𝘥𝘦𝘯𝘵𝘪𝘧𝘺𝘪𝘯𝘨 𝘪𝘴𝘴𝘶𝘦𝘴 𝘭𝘪𝘬𝘦 𝘢𝘨𝘪𝘯𝘨 𝘏𝘝𝘈𝘊 𝘴𝘺𝘴𝘵𝘦𝘮𝘴 𝘰𝘳 𝘳𝘰𝘰𝘧 𝘤𝘰𝘯𝘥𝘪𝘵𝘪𝘰𝘯𝘴. 𝘛𝘩𝘪𝘴 𝘸𝘪𝘭𝘭 𝘳𝘦𝘷𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘪𝘻𝘦 𝘳𝘪𝘴𝘬 𝘮𝘪𝘵𝘪𝘨𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘢𝘭𝘭𝘰𝘸 𝘶𝘴 𝘵𝘰 𝘣𝘦 𝘮𝘰𝘳𝘦 𝘱𝘳𝘰𝘢𝘤𝘵𝘪𝘷𝘦 𝘵𝘩𝘢𝘯 𝘳𝘦𝘢𝘤𝘵𝘪𝘷𝘦." If you’re curious about: ↳ How advanced technologies like AI and IoT are streamlining operations. ↳ The importance of risk management in creating efficient, future-ready properties. ↳ Why building operators need new skills to meet growing tenant expectations. …then this episode is for you. 📽️ Watch the video clip for Dennis’ forward-thinking insights, and catch the full episode here: https://lnkd.in/gD_Nn7kK #TenantExperience #CommercialRealEstate #WorkplaceExperience #FutureOfWork #Podcast

  • HILO reposted this

    View profile for David Abrams

    Co-founder & CEO at HILO | Digitizing Customer Experience in Buildings | 🎙Host of the TEN podcast

    🎙️ 𝗜𝘀 𝘁𝗵𝗲 𝗼𝗳𝗳𝗶𝗰𝗲 𝗿𝗲𝗮𝗹𝗹𝘆 𝗱𝗲𝗮𝗱—𝗼𝗿 𝗶𝘀 𝗶𝘁 𝗲𝘃𝗼𝗹𝘃𝗶𝗻𝗴? In the latest episode of the TEN podcast, I had the pleasure of sitting down with Dennis Cisterna, Managing Partner and Chief Investment Officer of Sentinel Net Lease, to explore the shifting dynamics of commercial real estate and what the future holds for office spaces, retail, and beyond. I really like Dennis' thinking as he challenges the notion that remote work is the ultimate solution: "𝘐𝘧 𝘐’𝘮 𝘵𝘩𝘦 𝘰𝘸𝘯𝘦𝘳 𝘰𝘧 𝘢 𝘤𝘰𝘮𝘱𝘢𝘯𝘺, 𝘺𝘰𝘶 𝘮𝘪𝘨𝘩𝘵 𝘣𝘦 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘪𝘷𝘦 𝘢𝘵 𝘩𝘰𝘮𝘦 𝘧𝘰𝘳 𝘺𝘰𝘶𝘳 𝘵𝘢𝘴𝘬𝘴, 𝘣𝘶𝘵 𝘺𝘰𝘶’𝘳𝘦 𝘯𝘰𝘵 𝘢𝘥𝘥𝘪𝘯𝘨 𝘢𝘴 𝘮𝘶𝘤𝘩 𝘷𝘢𝘭𝘶𝘦 𝘵𝘰 𝘵𝘩𝘦 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯 𝘢𝘴 𝘺𝘰𝘶 𝘸𝘰𝘶𝘭𝘥 𝘪𝘯 𝘵𝘩𝘦 𝘰𝘧𝘧𝘪𝘤𝘦. 𝘐𝘵’𝘴 𝘯𝘰𝘵 𝘫𝘶𝘴𝘵 𝘢𝘣𝘰𝘶𝘵 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘪𝘷𝘪𝘵𝘺—𝘪𝘵’𝘴 𝘢𝘣𝘰𝘶𝘵 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘷𝘪𝘵𝘺, 𝘮𝘦𝘯𝘵𝘰𝘳𝘴𝘩𝘪𝘱, 𝘢𝘯𝘥 𝘯𝘶𝘳𝘵𝘶𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘯𝘦𝘹𝘵 𝘨𝘦𝘯𝘦𝘳𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 𝘭𝘦𝘢𝘥𝘦𝘳𝘴." 𝗞𝗲𝘆 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗲𝗽𝗶𝘀𝗼𝗱𝗲: ↳ Why a holistic view of work goes beyond individual productivity. ↳ How leaders can reimagine office spaces to foster collaboration and connection. ↳ The resurgence of retail and the innovative ways it’s evolving to meet demand. I hope you'll tune in for an engaging discussion about reshaping experience, efficiency, and management in CRE. Watch the video clip for Dennis’ insights on the return to office debate, and find the full episode wherever you get your podcasts or right here: https://lnkd.in/gD_Nn7kK #TenantExperience #CommercialRealEstate #WorkplaceExperience #FutureOfWork #Podcast

  • HILO reposted this

    View profile for David Abrams

    Co-founder & CEO at HILO | Digitizing Customer Experience in Buildings | 🎙Host of the TEN podcast

    𝗛𝗼𝘄 𝗰𝗮𝗻 𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗿𝗲𝗮𝗹 𝗲𝘀𝘁𝗮𝘁𝗲 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗲 𝗯𝗼𝘁𝗵 𝗲𝗰𝗼𝗻𝗼𝗺𝗶𝗰 𝗮𝗻𝗱 𝘀𝗼𝗰𝗶𝗮𝗹 𝘃𝗮𝗹𝘂𝗲? In the latest episode of the TEN podcast, I sit down with Glenn Way, President of GWL Realty Advisors, to discuss how CRE leaders can create value that goes beyond the balance sheet. In the featured clip, Glenn shares an inspiring example of turning under utilized rooftop spaces into urban farms that provide fresh produce for local communities in need. He explains:
"𝘞𝘦'𝘳𝘦 𝘢𝘭𝘭 𝘪𝘯 𝘵𝘩𝘦 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘰𝘧 𝘨𝘦𝘯𝘦𝘳𝘢𝘵𝘪𝘯𝘨 𝘷𝘢𝘭𝘶𝘦—𝘦𝘤𝘰𝘯𝘰𝘮𝘪𝘤 𝘢𝘯𝘥 𝘴𝘰𝘤𝘪𝘢𝘭. 𝘛𝘩𝘦𝘴𝘦 𝘳𝘰𝘰𝘧𝘵𝘰𝘱 𝘧𝘢𝘳𝘮𝘴 𝘥𝘰𝘯’𝘵 𝘫𝘶𝘴𝘵 𝘧𝘦𝘦𝘥 𝘵𝘩𝘦 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘵𝘺; 𝘵𝘩𝘦𝘺 𝘦𝘯𝘨𝘢𝘨𝘦 𝘵𝘦𝘯𝘢𝘯𝘵𝘴 𝘢𝘯𝘥 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮 𝘶𝘯𝘶𝘴𝘦𝘥 𝘴𝘱𝘢𝘤𝘦𝘴 𝘪𝘯𝘵𝘰 𝘱𝘶𝘳𝘱𝘰𝘴𝘦-𝘥𝘳𝘪𝘷𝘦𝘯 𝘢𝘴𝘴𝘦𝘵𝘴." 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝘁𝗮𝗸𝗲 𝗮𝘄𝗮𝘆 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝗲𝗽𝗶𝘀𝗼𝗱𝗲: ↳ How a hospitality mindset is reshaping tenant experiences. ↳ Innovative ways to repurpose under utilized spaces for social impact. ↳ Why the future of CRE is about creating places people want to visit, connect, and thrive in. 🎧 Watch the video clip to see how Glenn’s vision is transforming the industry, and tune in to the full episode wherever your get your podcasts or right here: https://lnkd.in/gne-s3aK #Podcast #CommercialRealEstate #Proptech #FutureOfWork #TenantExperience #SocialValue

  • HILO reposted this

    View profile for David Abrams

    Co-founder & CEO at HILO | Digitizing Customer Experience in Buildings | 🎙Host of the TEN podcast

    I want to highlight a powerful idea from Julie Whelan, SVP & Global Head of Occupier Thought Leadership at CBRE, that she shared during our conversation on the latest episode of the TEN podcast: "𝘞𝘩𝘦𝘯 𝘸𝘦 𝘵𝘩𝘪𝘯𝘬 𝘰𝘧 𝘵𝘩𝘦 𝘵𝘦𝘳𝘮 𝘊𝘙𝘌, 𝘪𝘵'𝘴 𝘤𝘰𝘮𝘮𝘦𝘳𝘤𝘪𝘢𝘭 𝘳𝘦𝘢𝘭 𝘦𝘴𝘵𝘢𝘵𝘦, 𝘣𝘶𝘵 𝘪𝘵 𝘤𝘢𝘯 𝘢𝘭𝘴𝘰 𝘣𝘦 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨𝙝𝙞𝙥 𝙚𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩. 𝘌𝘷𝘦𝘳𝘺 𝘭𝘢𝘯𝘥𝘭𝘰𝘳𝘥, 𝘯𝘰 𝘮𝘢𝘵𝘵𝘦𝘳 𝘵𝘩𝘦𝘪𝘳 𝘴𝘪𝘻𝘦 𝘰𝘳 𝘳𝘦𝘴𝘰𝘶𝘳𝘤𝘦𝘴, 𝘴𝘩𝘰𝘶𝘭𝘥 𝘧𝘰𝘤𝘶𝘴 𝘰𝘯 𝘬𝘯𝘰𝘸𝘪𝘯𝘨 𝘵𝘩𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘪𝘯 𝘵𝘩𝘦𝘪𝘳 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨𝘴. 𝘐𝘵’𝘴 𝘵𝘩𝘦 𝘮𝘰𝘴𝘵 𝘪𝘯𝘦𝘹𝘱𝘦𝘯𝘴𝘪𝘷𝘦 𝘺𝘦𝘵 𝘪𝘮𝘱𝘢𝘤𝘵𝘧𝘶𝘭 𝘵𝘩𝘪𝘯𝘨 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘥𝘰." 🎥 In the featured clip, Julie and I discuss how adopting a 𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝗺𝗶𝗻𝗱𝘀𝗲𝘁 can transform tenant relationships—without requiring a massive budget. Small gestures, genuine connections, and understanding your occupants’ needs can create vibrant building communities. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗵𝗲𝗮𝗿 𝗶𝗻 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗲𝗽𝗶𝘀𝗼𝗱𝗲: ↳ Why hospitality matters more than ever in CRE. ↳ Practical, budget-friendly ways to enhance tenant experience. ↳ How landlords can build stronger relationships by engaging their communities. Listen to TEN wherever you get your podcasts and watch the full episode here: https://lnkd.in/gyyrtUtE What’s one simple thing landlords can do today to make tenants feel valued? Share your thoughts below! #Podcast #CommercialRealEstate #Proptech #FutureOfWork #WorkplaceExperience #TenantExperience

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    In season 5 of the TEN podcast, host David Abrams connected with 1️⃣5️⃣ exceptional leaders at the forefront of innovation and technology in CRE. These are some of our fave clips. “𝗬𝗼𝘂 𝗻𝗲𝗲𝗱 𝗮𝘁 𝗹𝗲𝗮𝘀𝘁 𝗮 𝗽𝗮𝘁𝗵 𝘁𝗼 𝘇𝗲𝗿𝗼 𝗰𝗮𝗿𝗯𝗼𝗻, 𝗮𝗻𝗱 𝗶𝗳 𝘆𝗼𝘂 𝗱𝗼𝗻'𝘁 𝗵𝗮𝘃𝗲 𝘁𝗵𝗮𝘁, 𝗜 𝘁𝗵𝗶𝗻𝗸 𝘆𝗼𝘂'𝗿𝗲 𝗴𝗼𝗶𝗻𝗴 𝘁𝗼 𝘄𝗮𝗸𝗲 𝘂𝗽 𝗶𝗻 𝟱 𝘆𝗲𝗮𝗿𝘀 𝘁𝗶𝗺𝗲 𝗼𝗿 𝟭𝟬 𝘆𝗲𝗮𝗿𝘀 𝘁𝗶𝗺𝗲 𝗮𝗻𝗱 𝗿𝗲𝗮𝗹𝗹𝘆 𝗿𝗲𝗴𝗿𝗲𝘁 𝗻𝗼𝘁 𝗵𝗮𝘃𝗶𝗻𝗴 𝗮 𝗽𝗮𝘁𝗵 𝘁𝗼 𝘇𝗲𝗿𝗼 𝗰𝗮𝗿𝗯𝗼𝗻.” Rob Kumer “𝗧𝗵𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝘁𝗶𝗮𝗹 𝗮𝘀𝗽𝗲𝗰𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗶𝘀𝗻'𝘁 𝗮 𝗻𝗲𝘄 𝘁𝗵𝗶𝗻𝗴. 𝗜𝘁'𝘀 𝗻𝗼𝘁 𝗲𝘃𝗲𝗻 𝗮 𝗽𝗼𝘀𝘁 𝗖𝗢𝗩𝗜𝗗 𝘁𝗵𝗶𝗻𝗴. 𝗜𝘁'𝘀 𝗻𝗲𝘄𝗲𝗿 𝗶𝗻 𝘁𝗵𝗲 𝗵𝗲𝗮𝗱𝗹𝗶𝗻𝗲𝘀, 𝗯𝘂𝘁 𝘁𝗼 𝗺𝗼𝘀𝘁 𝗼𝗽𝗲𝗿𝗮𝘁𝗼𝗿𝘀 𝗶𝘁'𝘀 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝘁𝗵𝗮𝘁'𝘀 𝗯𝗲𝗲𝗻 𝗮𝗽𝗽𝗮𝗿𝗲𝗻𝘁 𝗳𝗼𝗿 𝗾𝘂𝗶𝘁𝗲 𝘀𝗼𝗺𝗲 𝘁𝗶𝗺𝗲.” Emily Hanna “𝗜 𝗱𝗼𝗻'𝘁 𝘁𝗵𝗶𝗻𝗸 𝘁𝗵𝗲 𝗴𝗼𝗮𝗹 𝗶𝘀 𝗿𝗲𝘁𝘂𝗿𝗻𝗲𝗱 𝘁𝗼 𝗼𝗳𝗳𝗶𝗰𝗲. 𝗜 𝘁𝗵𝗶𝗻𝗸 𝘁𝗵𝗲 𝗴𝗼𝗮𝗹 𝗶𝘀 𝗿𝗲𝗮𝘁𝘁𝗮𝗰𝗵𝗲𝗱 𝘁𝗼 𝗼𝗳𝗳𝗶𝗰𝗲. 𝗜𝗳 𝘆𝗼𝘂 𝘁𝗮𝗸𝗲 𝘁𝗵𝗲 𝗼𝗻𝗲 𝘁𝗵𝗶𝗻𝗴 𝘁𝗵𝗮𝘁 𝗵𝗮𝘀 𝘀𝗼𝗺𝗲𝗼𝗻𝗲'𝘀 𝗻𝗮𝗺𝗲 𝗼𝗳𝗳, 𝘆𝗼𝘂 𝗿𝗶𝘀𝗸 𝗲𝘅𝗮𝗰𝗲𝗿𝗯𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻, 𝗯𝘂𝘁 𝘁𝗵𝗲 𝗶𝗱𝗲𝗮 𝗼𝗳 𝗮 𝘁𝗲𝗮𝗺 𝗻𝗲𝗶𝗴𝗵𝗯𝗼𝗿𝗵𝗼𝗼𝗱 𝗶𝘀 𝘆𝗼𝘂'𝗿𝗲 𝗵𝗲𝗿𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗼𝗳𝗳𝗶𝗰𝗲 𝘁𝗼 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁 𝗹𝗮𝗿𝗴𝗲𝗹𝘆 𝘄𝗶𝘁𝗵 𝗼𝘁𝗵𝗲𝗿𝘀, 𝗮𝗻𝗱 𝘁𝗵𝗲𝗿𝗲'𝘀 𝗻𝗼 𝗴𝗿𝗼𝘂𝗽 𝘁𝗵𝗮𝘁'𝘀 𝗺𝗼𝗿𝗲 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 𝘁𝗵𝗮𝗻 𝘆𝗼𝘂𝗿 𝗶𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲 𝘁𝗲𝗮𝗺.” Ryan Anderson “𝗧𝗵𝗲 𝗼𝗻𝗲 𝘁𝗵𝗶𝗻𝗴 𝘁𝗵𝗮𝘁 𝗜 𝘄𝗶𝗹𝗹 𝘀𝗮𝘆 𝗶𝘀 𝗰𝗼𝗺𝗺𝗼𝗻𝗮𝗹𝗶𝘁𝘆 𝗮𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝗯𝗼𝗮𝗿𝗱 𝗶𝘀 𝘁𝗵𝗮𝘁 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘁𝗵𝗲 𝗼𝗳𝗳𝗶𝗰𝗲 𝗮𝘀 𝗲𝗮𝘀𝘆, 𝗮𝗰𝗰𝗼𝗺𝗺𝗼𝗱𝗮𝘁𝗶𝗻𝗴, 𝗲𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗮𝘀 𝘁𝗵𝗲𝘆 𝗰𝗮𝗻 𝘁𝗼 𝗹𝘂𝗿𝗲 𝘁𝗵𝗲𝗶𝗿 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝗯𝗮𝗰𝗸...” Lisa Davidson, MCR “𝗧𝗵𝗲𝗿𝗲'𝘀 𝘁𝘄𝗼 𝘁𝘆𝗽𝗲𝘀 𝗼𝗳 𝗼𝘄𝗻𝗲𝗿𝘀, 𝘁𝗵𝗼𝘀𝗲 𝘄𝗵𝗼 𝗱𝗼𝗻'𝘁 𝗵𝗮𝘃𝗲 𝘁𝗵𝗲 𝗱𝗮𝘁𝗮 𝗮𝗻𝗱 𝗮𝗿𝗲 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝗳𝗶𝗴𝘂𝗿𝗲 𝗼𝘂𝘁 𝗮 𝘄𝗮𝘆 𝘁𝗼 𝗴𝗲𝘁 𝗶𝘁, 𝗮𝗻𝗱 𝘁𝗵𝗲𝗻 𝘁𝗵𝗼𝘀𝗲 𝘁𝗵𝗮𝘁 𝗱𝗼 𝗵𝗮𝘃𝗲 𝘁𝗵𝗲 𝗱𝗮𝘁𝗮, 𝗮𝗻𝗱 𝘁𝗵𝗮𝘁'𝘀 𝗮 𝗺𝘂𝗰𝗵 𝘀𝗺𝗮𝗹𝗹𝗲𝗿 𝘀𝘂𝗯𝘀𝗲𝘁. 𝗔𝗻𝗱 𝗻𝗼𝘄 𝘄𝗲'𝗿𝗲 𝘀𝗮𝘆𝗶𝗻𝗴, 𝘄𝗵𝗮𝘁 𝗻𝗼𝘄❓” Gary Chance “...𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗵𝗮𝘃𝗲 𝗮𝗰𝗰𝘂𝗺𝘂𝗹𝗮𝘁𝗲𝗱 𝗲𝗻𝗼𝘂𝗴𝗵 𝗽𝗿𝗼𝗽𝗿𝗶𝗲𝘁𝗮𝗿𝘆 𝗱𝗮𝘁𝗮 𝘁𝗵𝗮𝘁 𝘄𝗶𝗹𝗹 𝗺𝗮𝗸𝗲 𝘄𝗵𝗮𝘁𝗲𝘃𝗲𝗿 𝗰𝗼𝗺𝗲𝘀 𝗼𝘂𝘁, 𝘄𝗵𝗮𝘁𝗲𝘃𝗲𝗿 𝘆𝗼𝘂 𝗱𝗲𝗰𝗶𝗱𝗲 𝘁𝗼 𝘂𝘀𝗲 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗮𝗹𝗴𝗼𝗿𝗶𝘁𝗵𝗺𝘀, 𝗰𝗿𝗲𝗮𝘁𝗲 𝗮 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗮𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂.” Jen Tindle We are grateful to all the incredible CRE professionals who have shared their insights, perspectives and expertise through all 7️⃣5️⃣ episodes of TEN! 🎧 Listen and subscribe wherever you get your podcasts or watch full episodes in the comments link. #Podcast #Proptech #FutureOfWork #CustomerExperience #WorkplaceExperience #TenantExperience

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    View profile for David Abrams

    Co-founder & CEO at HILO | Digitizing Customer Experience in Buildings | 🎙Host of the TEN podcast

    🔍 𝗪𝗵𝗮𝘁’𝘀 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝘁𝗲𝗻𝗮𝗻𝘁 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿 𝘁𝗼𝗱𝗮𝘆? In the latest episode of the TEN podcast, Julie Whelan, SVP & Global Head of Occupier Thought Leadership at CBRE, joins me to chat about tenant decision-making in commercial real estate. In this clip, Julie shares fascinating insights from CBRE’s annual occupier survey, where Fortune 500 executives reveal what’s shaping their portfolio strategies. While cost management remains critical, there’s a growing shift towards people-centric workplaces—spaces designed to foster collaboration and connection. Julie explains:
"𝘖𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘳𝘦 𝘣𝘳𝘪𝘯𝘨𝘪𝘯𝘨 𝘵𝘰𝘨𝘦𝘵𝘩𝘦𝘳 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘦 𝘳𝘦𝘢𝘭 𝘦𝘴𝘵𝘢𝘵𝘦, 𝘐𝘛, 𝘢𝘯𝘥 𝘏𝘙 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘫𝘰𝘪𝘯𝘵 𝘥𝘦𝘤𝘪𝘴𝘪𝘰𝘯𝘴 𝘰𝘯 𝘸𝘰𝘳𝘬𝘱𝘭𝘢𝘤𝘦 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘦𝘴. 𝘛𝘩𝘪𝘴 𝘤𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯 𝘪𝘴 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘪𝘯𝘨 𝘩𝘰𝘸 𝘥𝘦𝘤𝘪𝘴𝘪𝘰𝘯𝘴 𝘢𝘳𝘦 𝘮𝘢𝘥𝘦, 𝘦𝘯𝘴𝘶𝘳𝘪𝘯𝘨 𝘴𝘱𝘢𝘤𝘦𝘴 𝘮𝘦𝘦𝘵 𝘵𝘩𝘦 𝘯𝘦𝘦𝘥𝘴 𝘰𝘧 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘢𝘯𝘥 𝘥𝘳𝘪𝘷𝘦 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯." 𝗙𝘂𝗹𝗹 𝗲𝗽𝗶𝘀𝗼𝗱𝗲 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ↳ How tenant behavior is influencing real estate trends. ↳ Why the workplace is evolving to put people first. ↳ Actionable insights for creating dynamic and meaningful spaces. Watch the video clip for a closer look at Julie’s insights, and catch the full episode here: https://lnkd.in/gyyrtUtE #Podcast #CommercialRealEstate #Proptech #FutureOfWork #WorkplaceExperience #TenantExperience

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    View profile for David Abrams

    Co-founder & CEO at HILO | Digitizing Customer Experience in Buildings | 🎙Host of the TEN podcast

    💥 Our Customer Experience Platform continues to power Canderel Group's Okkto app and we are so excited to welcome 777 Bay in Toronto onto the platform! Canderel’s innovative Okkto initiative offers employees a hospitality workplace experience that focuses on work-life synergy to provide a workplace where everyone feels inspired, creative and connected. We are looking forward to collaborating with the Property Management team at 777 Bay, including Jeremy Govier, Fernanda Dias, RPA, Diane Horvat, Brenna Robinson and Seviliya Gulyamova, to bring HILO’s fully supported onboarding program and marketing collateral to life. They have done a fantastic job covering the building with their launch announcement, and they are already planning a user activation event! Thanks for your commitment to HILO as we continue to grow our partnership to help define workplace hospitality together. Stay tuned for more... #Okkto #CustomerExperience #FutureOfWork #WorkplaceExperience

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  • HILO reposted this

    View profile for David Abrams

    Co-founder & CEO at HILO | Digitizing Customer Experience in Buildings | 🎙Host of the TEN podcast

    Our latest episode of the TEN Podcast features a fascinating conversation with Ryan Anderson, VP of Global Research and Planning at MillerKnoll. We dive into the evolving role of workplaces and how design can strengthen connection, collaboration, and community. 🎙️ 𝗞𝗲𝘆 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗲𝗽𝗶𝘀𝗼𝗱𝗲: Ryan introduces us to the concept of 𝙥𝙡𝙖𝙘𝙚 𝙖𝙩𝙩𝙖𝙘𝙝𝙢𝙚𝙣𝙩 from environmental psychology. It's the idea that we form emotional connections to physical spaces—like always sitting in the same spot at the dining table or preferring a favorite corner at a café. These attachments shape our comfort, productivity, and sense of belonging. However, Ryan expresses concern that shared desking trends in workplaces might weaken these attachments. His solution? Shift the focus from "return to office" to "reattach to office." By creating 𝘁𝗲𝗮𝗺 𝗻𝗲𝗶𝗴𝗵𝗯𝗼𝗿𝗵𝗼𝗼𝗱𝘀, we can foster a sense of ownership, collaboration, and connection. It’s about making spaces that feel like ours—a powerful way to re-engage teams and strengthen workplace culture. Watch the clip below for more on this thought-provoking idea! Let’s reimagine the office as a place people choose to be—because they love it. 💡 View the full episode here: https://lnkd.in/g27p3jv6 #Podcast #WorkplaceDesign #PlaceAttachment #CommercialRealEstate #Proptech #FutureOfWork #WorkplaceExperience

  • HILO reposted this

    View profile for David Abrams

    Co-founder & CEO at HILO | Digitizing Customer Experience in Buildings | 🎙Host of the TEN podcast

    Does Customer Experience (CX) at the office matter? We all have a deep human need and desire to belong, feel valued, and be inspired in the environments where we spend so much of our lives.   At its core, Customer Experience (CX) is about creating spaces where people thrive—not just functionally, but emotionally and socially. It’s about recognizing that the buildings we work in are more than structures; they are ecosystems that should nurture the well-being, productivity, and growth of the people who use them. If CX embodied a belief, it would be this: Workplace environments should elevate the human experience, going beyond transactions or leases, and speak to a vision of community and connection. When a space is designed with the tenant’s experience in mind, it shifts the focus from merely fulfilling a functional purpose to nurturing a meaningful and vibrant environment.   This belief taps into the idea that when people feel seen, supported, and engaged in the ‘company’ of others, they contribute more, and companies flourish as a result. How does Customer Experience bring this purpose to life? You can read the full article below 👇 https://lnkd.in/gHGEQan4 Share your thoughts in the comments and follow us at HILO! #CustomerExperience #FutureOfWork #WorkplaceExperience #PlaceAttachment

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