CXG

How do you elevate a prestigious watch event into an industry-defining experience? A renowned watch group partnered with us to amplify visibility, double attendance, and craft a standout journey for over 50 brands and thousands of visitors. Through real-time feedback and targeted recommendations, we helped transform the event into one of the most talked-about of the year. Read the full case study to discover how strategy met excellence. Visit: https://lnkd.in/dWcHsH-J #CXG #CX #Customerexperiencegroup #customerexperience #luxuryevents #luxury #luxuryindustry #luxurywatches #luxurysector #eventexperience

From leadership shifts in Parisian retail to fresh entries in eyewear and hospitality! This week, a major retail group unveils a joint leadership structure for two iconic department stores, aiming to align their distinct identities and broaden appeal beyond tourism. In the fashion world, a luxury house debuts its first sunglasses line, blending signature design codes with eyewear craftsmanship. Catch up on the latest moves in luxury retail, design, and experiences. Link in comments. 👇 #CXG #CX #Customerexperiencegroup #Customerexperience #Luxury #Luxurybrands #Industrynews #LVMH #Louboutin #LouisVuitton #Goldmansachs #Aquazzura #Burberry #OnHolding #YNAP #RalphLauren #Skims

Our NPS Activation Workshops are the bridge between understanding your NPS results and truly harnessing them. Specifically designed to increase team engagement with your NPS program, our workshops aid in building comprehensive action plans and coaching activities for client-facing teams. Start your workshop today. Visit https://lnkd.in/eps-2SRi #CXG #CX #customerexperiencegroup #customerexprience #NPS #workshop #luxury #luxurybrands #luxursector #luxuryindustry

Navigating the competitive landscape of luxury retail demands more than just surface interactions, it requires a deep, genuine understanding of your clients’ needs and expectations. We offer a focused exploration of the intricacies of customer behaviors, experience expectations, purchase dynamics, and the relationship your customers have with luxury. This targeted analysis helps your brand identify and bridge gaps in the customer journey, from initial interest to post-purchase satisfaction. Visit https://lnkd.in/dr-JCGSp and get started today! #CXG #CX #customerexperience #customerexperiencegroup #luxurycx #luxury #luxurybrands #understandingcustomers #luxurycustomers #customerretention #customerbehavior #consumerbehavior #luxuryindustry

Luxury automotive brands are leveraging the natural synergy between high-end vehicles and lifestyle sectors like fashion and design—through collaborations, branded collections, and even real estate ventures. Swipe through to see examples, and download the report to read more! Visit: https://lnkd.in/dYJxEj4f #CXG #CX #customerexperiencegroup #customerexperience #thoughtleadership #luxuryautomotive #luxurybrands #luxuryindustry #automotive #lamborghini #ferrari #industryreport #astonmartin #hugoboss #tagheuer #puma #montblanc

As our CEO Christophe Caïs, alongside our CXG team Clement Barthelemy, Nicolas Savary, and Maya Kv, head to Geneva to attend Watches and Wonders 2025, we’re taking a closer look at the forces reshaping the luxury watch industry. From shifting consumer mindsets and digital disruptions to an over-reliance on traditional narratives of heritage and exclusivity, our latest insight explores whether it's time for a strategic recalibration and what a future-proof direction could look like. 🔗 Read the full insight by visiting: https://lnkd.in/d9XB2ciM #CXG #CX #Customerexperiencegroup #customerexperience #watchesandwonders2025 #luxurybrands #luxuryindustry #luxurywatches #luxurysector #thoughtleadership

From all of us at CXG, we wish our friends and colleagues a joyful and blessed Eid Al-Fitr! !عيد مبارك #CXG #Customerexperiencegroup #CX #Customerexperience #Eidmubarak #Eidalfitr 

Luxury automotive brands are no longer just selling vehicles; they are curating lifestyles. The industry is undergoing a profound transformation, shifting from product-centric marketing to experiential branding that speaks to emotion, identity, and aspiration. As competition intensifies, particularly with the rise of electric automotive brands offering cutting-edge technology at competitive prices, the ability to create a compelling lifestyle narrative is becoming a key differentiator. As the lines between automotive, technology, and lifestyle continue to blur, the most successful brands will be those that understand and shape this shift. Download the full report by visiting: https://lnkd.in/dnqEprVu #CXG #Customerexperiencegroup #customerexperience #luxurybrands #luxuryautomotive #luxurycars #luxuryindustry #automotive #industryreport #thoughtleadership #luxury

From creative shifts in fashion to bold expansions in hospitality and wellness! This week, a renowned designer steps down after over a decade, marking a pivotal creative transition for a major fashion house. In the watch world, a historic Swiss brand is set to return, following a strategic acquisition ahead of its bicentennial. Meanwhile, an iconic fashion label expands its U.S. digital presence, and a luxury hotel group unveils a new residence concept in Beverly Hills. Stay updated on the latest luxury industry moves! Link in comments. 👇 #CXG #CX #Customerexperiencegroup #luxuryindustry #luxuryupdates #weeklynews #weeklyluxurynews #luxury #luxurynews #breitling #chanel #greymer #loewe #hyatt #airfrance #jacquemus #michaelkors #amazon #rosewood #beverlyhills #Loreal #Arsenal #Vinted #barbarasturm #oneandonly

With our years of experience and deep insights into the luxury industry, our Retail Talent Scouting solution is designed to connect you with front-line retail staff who not only meet the demands of your business but also enhance the customer experience. Our innovative approach goes beyond traditional recruitment methods, leveraging a combination of real-world evaluations and data-driven insights to identify individuals with the potential to make an impact. Start your Retail Talent Scouting project today! Visit https://lnkd.in/df_t6NzG #CXG #CX #Customerexperience #customerexperiencegroup #retailtalent #frontlineteams #luxury #luxuryretail #retailperformance #luxurybrands #luxuryindustry #talentscouting