CXG

Navigating the competitive landscape of luxury retail demands more than just surface interactions, it requires a deep, genuine understanding of your clients’ needs and expectations. We offer a focused exploration of the intricacies of customer behaviors, experience expectations, purchase dynamics, and the relationship your customers have with luxury. This targeted analysis helps your brand identify and bridge gaps in the customer journey, from initial interest to post-purchase satisfaction. Visit https://lnkd.in/dr-JCGSp and get started today! #CXG #CX #customerexperience #customerexperiencegroup #luxurycx #luxury #luxurybrands #understandingcustomers #luxurycustomers #customerretention #customerbehavior #consumerbehavior #luxuryindustry

Luxury automotive brands are leveraging the natural synergy between high-end vehicles and lifestyle sectors like fashion and design—through collaborations, branded collections, and even real estate ventures. Swipe through to see examples, and download the report to read more! Visit: https://lnkd.in/dYJxEj4f #CXG #CX #customerexperiencegroup #customerexperience #thoughtleadership #luxuryautomotive #luxurybrands #luxuryindustry #automotive #lamborghini #ferrari #industryreport #astonmartin #hugoboss #tagheuer #puma #montblanc

As our CEO Christophe Caïs, alongside our CXG team Clement Barthelemy, Nicolas Savary, and Maya Kv, head to Geneva to attend Watches and Wonders 2025, we’re taking a closer look at the forces reshaping the luxury watch industry. From shifting consumer mindsets and digital disruptions to an over-reliance on traditional narratives of heritage and exclusivity, our latest insight explores whether it's time for a strategic recalibration and what a future-proof direction could look like. 🔗 Read the full insight by visiting: https://lnkd.in/d9XB2ciM #CXG #CX #Customerexperiencegroup #customerexperience #watchesandwonders2025 #luxurybrands #luxuryindustry #luxurywatches #luxurysector #thoughtleadership

From all of us at CXG, we wish our friends and colleagues a joyful and blessed Eid Al-Fitr! !عيد مبارك #CXG #Customerexperiencegroup #CX #Customerexperience #Eidmubarak #Eidalfitr 

Luxury automotive brands are no longer just selling vehicles; they are curating lifestyles. The industry is undergoing a profound transformation, shifting from product-centric marketing to experiential branding that speaks to emotion, identity, and aspiration. As competition intensifies, particularly with the rise of electric automotive brands offering cutting-edge technology at competitive prices, the ability to create a compelling lifestyle narrative is becoming a key differentiator. As the lines between automotive, technology, and lifestyle continue to blur, the most successful brands will be those that understand and shape this shift. Download the full report by visiting: https://lnkd.in/dnqEprVu #CXG #Customerexperiencegroup #customerexperience #luxurybrands #luxuryautomotive #luxurycars #luxuryindustry #automotive #industryreport #thoughtleadership #luxury

From creative shifts in fashion to bold expansions in hospitality and wellness! This week, a renowned designer steps down after over a decade, marking a pivotal creative transition for a major fashion house. In the watch world, a historic Swiss brand is set to return, following a strategic acquisition ahead of its bicentennial. Meanwhile, an iconic fashion label expands its U.S. digital presence, and a luxury hotel group unveils a new residence concept in Beverly Hills. Stay updated on the latest luxury industry moves! Link in comments. 👇 #CXG #CX #Customerexperiencegroup #luxuryindustry #luxuryupdates #weeklynews #weeklyluxurynews #luxury #luxurynews #breitling #chanel #greymer #loewe #hyatt #airfrance #jacquemus #michaelkors #amazon #rosewood #beverlyhills #Loreal #Arsenal #Vinted #barbarasturm #oneandonly

With our years of experience and deep insights into the luxury industry, our Retail Talent Scouting solution is designed to connect you with front-line retail staff who not only meet the demands of your business but also enhance the customer experience. Our innovative approach goes beyond traditional recruitment methods, leveraging a combination of real-world evaluations and data-driven insights to identify individuals with the potential to make an impact. Start your Retail Talent Scouting project today! Visit https://lnkd.in/df_t6NzG #CXG #CX #Customerexperience #customerexperiencegroup #retailtalent #frontlineteams #luxury #luxuryretail #retailperformance #luxurybrands #luxuryindustry #talentscouting

Our CEO, Christophe Caïs, sat down with CommunicateOnline to share his perspective and insights on the future of luxury. He dives into how evolving consumer values, the Gen Z mindset, and AI-driven personalization are reshaping what it means to create exceptional experiences — and how we at CXG are helping iconic luxury brands stay ahead. 🔗 Read the full interview here: https://lnkd.in/dvsrG7VV #CXG #CX #customerexperiencegroup #customerexperience #luxurybrands #luxury #luxuryindustry #luxurysector #

Last week, we ran a poll that asked, "What do you consider most important in your brand event or pop-up experience?" Results show that brands prioritize creating special and immersive moments (49%) above all else, followed by building an emotional bond with their brand (29%). At CXG, we’re here to help brands design impactful experiences that not only captivate audiences but also ensure measurable success and strengthen brand connections. Let’s work together to make your next event or pop-up a memorable one! Visit www.cxg.com/contact to start your project today! #CXG #CX #CXG #customerexperiencegroup #popupevents #popups #luxurybrands #luxury #experientialretail #sensoryexperience #luxuryindustry #luxurysector #brandevents #brandactivation #popupstore

CXG Report: Beyond the Drive: How Luxury Automotive Brands Are Becoming Lifestyle Powerhouses Luxury automotive brands are no longer just selling vehicles; they are curating lifestyles. The industry is undergoing a profound transformation, shifting from product-centric marketing to experiential branding that speaks to emotion, identity, and aspiration. As competition intensifies, particularly with the rise of electric automotive brands offering cutting-edge technology at competitive prices, the ability to create a compelling lifestyle narrative is becoming a key differentiator. As the lines between automotive, technology, and lifestyle continue to blur, the most successful brands will be those that understand and shape this shift. Download the full report by visiting: https://lnkd.in/dnqEprVu #CXG #CX #customerexperiencegroup #customerexperience #industryreport #thoughtleadership #luxurybrands #luxury #luxurysector #luxuryindustry #luxuryautomotive #automotivebrands #automotivesector #industryinsights #automotivereport #lifestyle #experientialluxury